Director, AI Delivery - Onboarding & Enrollment
Listed on 2026-09-30
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Management
Operations Management, Project & Program Management
The next part of your journey is right around the corner — with The Standard.
A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment.
Are you ready to make a difference?
The Director of AI Delivery for Onboarding & Enrollment is the senior global leader of that AI value stream. The role carries the full management and delivery accountability of a value stream lead, and adds three things on top: ownership of the product strategy, accountability for the global operation across the United States and India, and responsibility for vendor, supplier, and contractor management.
This role is expected to push beyond day-to-day delivery. The Director is accountable for where the onboarding and enrollment products go next: the maturity plan, the investment case, and the influence needed to get there. Team health and sustained operations remain the priority; strategy that costs the team its stability is not strategy.
** In addition to the above, your hands-on technical coding skill will be highly sought after.
Key Responsibilities:1. People Leadership and Team Management- Lead and develop a high-performing global team through hiring, coaching, performance management, succession planning, and team engagement.
- Own end-to-end delivery of onboarding and enrollment AI products, ensuring business outcomes, quality, compliance, and stakeholder commitments are achieved.
- Provide operational leadership for production systems, including support, reliability, performance metrics, cost management, and continuous improvement.
- Partner with the SGS counterpart to lead a unified global organization, aligning priorities, talent strategy, operating standards, and long-term capability growth.
- Oversee vendor and contractor partnerships, including commercial performance, workforce planning, contract governance, and third-party risk management.
- Define and advance the long-term product vision, operating model, investment strategy, and roadmap for AI-enabled onboarding and enrollment capabilities.
- Serve as the primary technology leader for the value stream, communicating strategy, progress, risks, and outcomes to executives and business stakeholders.
Education:
- Bachelor’s required, Master’s preferred, or equivalent experience.
- 10+ years in technology delivery, engineering, data science, or AI, including 4+ years leading technical teams.
- Demonstrated record of owning a product or portfolio end to end in a regulated enterprise environment, including production operations.
- Experience leading globally distributed teams, including direct partnership with an off-shore delivery organization.
- Experience managing vendors, contractors, and statements of work, including commercial performance discussions.
- Technical fluency across cloud platforms, data engineering, CI/CD, APIs, and modern AI application patterns including retrieval augmented generation, evaluation, orchestration, and agentic workflows. Hands-on technical experience with Azure, Databricks, and enterprise integration patterns is required.
- Demonstrated ability to build and sell a…
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