NFO Desk Team Lead

The schedule for this position is Sunday - Wednesday, 0600 to 1600 EST.

Ascent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. Ascent’s offerings include air charter and ground expedited solutions as well as truckload, less-than-truckload, global forwarding, brokerage, and managed transportation services.

The experienced Ascent team solves customers’ most challenging logistics needs by providing industry-leading service and top-tier satisfaction.

At the core of Ascent’s culture is a strong commitment to excellence, driven by the passion and dedication of every team member. We’re equally dedicated to going above and beyond for our customers, ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and ‘play hard’ by creating an environment where tasks are performed with a can-do attitude from start to finish.

We ‘play smart’ by delivering on our commitments in an honest, fair and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets, so we ‘play together’ by making every effort to provide a professional and enjoyable experience, enabling careers to flourish and personal growth to be achieved.

This job is focused on providing a professional service to customers, team members and liaising with key parties including third party suppliers and other company offices. Ascent offers our customer’s worldwide logistics services that meet our clients complete logistical and supply chain needs.

The job of the NFO Desk Team Lead is very varied and no one day is ever the same. They will be leading the team in tasks and responsibilities related to all aspects of the NFO Desk clients and business insuring that the team operates efficiently meeting all productivity, quality, and on time performance expectations. They will provide professional service to customers and liaising with key parties including third party suppliers and other company offices, in addition to being a knowledgeable and experienced leader that staff, clients, vendors and leadership can go to with questions, issues, and escalated needs.

The NFO Desk Team Lead will be a key resource to the team, not just on their respective shifts, but all team members. The NFO Desk Team Lead has daily responsibility to ensure excellent service is delivered to our customers during all telephone/email and virtual contacts. The NFO Desk Team Lead plays a key role at on the team and will assist in the efforts to maximum operating effectiveness and efficiency.

The NFO Desk Team Lead reports directly to Sr Manager of Time Critical Services.

• Working as the NFO Desk Team Lead is a very varied role and involves liaising directly with clients, company leadership, Managers, logistics Coordinators, leads, vendors and carriers.
• The NFO Desk Team Lead with be responsible and work with Manager and staff to ensure processing of shipment orders in accordance with established procedures and standards are successful.
• Oversee the correct processes of each shipment, ensuring all SOPs are followed properly.
• Escalate issues, errors and delays immediately per processes set forth
• Insuring staff receives and completes appropriate training
• Maintain and file all…