Site Engagement & Insights Associate Director

About WCG

WCG delivers transformational solutions that accelerate clinical research and advance human health. We serve the experts, innovators, and pathfinders on the front lines of science and medicine—empowering them to develop breakthrough therapies while ensuring the risks of progress never outweigh the value of human life. Together, we stimulate growth, maximize efficiency, and shape the future of clinical trials.

At WCG, we invest in our people because you are the driving force behind our mission. When you grow, our impact grows. When you thrive, research accelerates. We empower you to build a meaningful career while advancing the work that improves lives.

What we offer:

Comprehensive health and financial protection – Medical, dental, vision, life and disability insurance, 401(k) with company match, and flexible spending accounts

Resources that support your whole life – Employee assistance programs and work/life balance tools

Investment in your growth – Referral bonuses, tuition reimbursement, on-the-job training, certification assistance, and continuing education support

Time to recharge – Paid holidays, vacation, and sick time Pathways forward – Career development opportunities across One WCG

We practice transparency in everything we do, including compensation. The salary range for this position reflects our commitment to fair, competitive pay based on your qualifications, experience, skills, education, and location. Together, we'll find the right fit for your expertise and our shared mission.

The Site Engagement & Insights Associate Director helps lead WCG’sCenter

Watchsite survey research program – including the Global Site Relationship Survey, the companion Sponsor Company Survey, and theCenter Watch Forum  of participating sponsor and CRO companies – and serves as a champion for the site perspective across the business.

This role owns the full survey lifecycle – instrument design and development, distribution and fielding across WCG’s global network of research sites, analysis and interpretation of results, and delivery of client readouts – and connects survey insights to other WCG business units to strengthen site engagement, inform product and service development, and deepen sponsor, CRO, and site relationships.

ESSENTIAL DUTIES/RESPONSIBILITIES:To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.

Theaccountabilitieslisted below are representative of the knowledge, skills, and/or ability required.

• Works with leadership to manage end-to-end execution of the WCGCenter Watch Global  Site Relationship Survey program, including the biennial Global Site Survey and the companion Sponsor Company Survey, from design kickoff through survey launch, data collection, report finalization, and readout meetings.

• Supports theCenter Watch Forum  of participating sponsor and CRO representatives –facilitatesdesign kickoff and review discussions, prepares meeting materials and draft question sets, and manages the collaborative feedback process frominitialdraft through site collaboration, validation, and final release to companies.

• Designs and develops survey instruments in collaboration with the Benchmarking & Analytics team, including sponsor/CRO attribute frameworks, site characteristic taxonomies, and importance factors; applies attribute optimization and redundancy analyses to reduce respondent burden while preservinginsight.

• Plans and manages survey distribution and fielding, including sampling strategy, multi-language deployment, survey links and email templates for participating companies, site outreach and communications, response monitoring, and initiatives to grow and diversify the global respondentpanel.

• Pa…