Customer Service Lead

Overview

Join to apply for the Customer Service Lead $19 hourly role at Raymour & Flanigan Furniture and Mattresses
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Hourly pay rate: $19.00

Schedule needed: 40 hours per week to include weekends.

Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

We are committed to a discrimination-free workplace and do not discriminate against any associate or applicant on any basis protected by law. We are also committed to a drug- and smoke-free work environment.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

As a Customer Service Lead, you will play an important role in the lifecycle of every customer’s purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently as well as support a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

• Consistently provide genuine, friendly, personable, and professional service.
• Effective communication, interpersonal, and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Liaison between senior leadership and team members.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer’s concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

All content currently available pertains to responsibilities and general expectations; no additional formal requirements beyond the listed qualifications are provided in this sanitized description.

Among our core beliefs is to treat associates well so they treat customers well. We offer competitive and comprehensive compensation packages, including health benefits, 401k with company match plus profit sharing, cross training, and other benefits.

Raymour & Flanigan proudly supports a drug and smoke-free work environment. Raymour & Flanigan is an inclusive workplace where associates excel based on merit, qualifications, experience, ability, and job performance. We do not discriminate on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, disability, marital or familial status, sexual orientation, or any other protected status.

We are unable to offer visa sponsorship for this position. Candidates must be authorized to work in the U.S. without sponsorship now or in the future.