Assistant Store Manager; Store

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of Game Stop's buy, sell, trade, and reservation business model, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming.

The Assistant Store Manager is responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager.

• Provide best‑in‑class guest service: greet guests promptly; respond to guest questions or concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at Game Stop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using the POS computer system, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top‑notch guest service.
• Respond to guest comments or questions in person or on the phone; answer calls promptly, courteously, and professionally, using Game Stop's phone greeting; when appropriate, escalate customer issues and complaints to the Store Manager in a timely and professional manner.
• Promote Game Stop’s unique guest benefits (e.g., new title reservations, trade‑in, and Pro Rewards programs).
• Assist the Store Manager with setting guest service expectations for store associates and training associates in all aspects of their jobs, including company/store policies, procedures, and guidelines.
• Observe associate performance, provide timely feedback to the Store Manager, and address unsatisfactory performance as directed, ensuring all associates are aligned with company and store guest service expectations.
• Provide recognition and feedback to all associates regarding performance; regularly input written feedback for each associate into Workday/HR system in partnership with the Store Manager.
• Ensure associates complete onboarding, job training, and compliance training prior to opening or closing shifts; certify that associates know all aspects of their jobs, including policies, inventory control, loss prevention, safety best practices, financial protocol, and ethical responsibilities.
• Schedule associates in partnership with the Store Manager, ensuring scheduling guidelines are followed and all breaks and meals are accounted for; supervise staffing levels to maintain optimum guest service.
• Approve payroll, enter paid time off, make time edits, and verify that associates are paid for all time worked.
• Ensure all store areas are clean, organized, and merchandised per company guidelines and that fixtures and equipment are in proper working order.
• Fulfill and ship Omni‑Channel orders daily.
• Protect company assets through inventory control and loss prevention practices; inspect associates' packages and belongings at closing or shift end as appropriate; communicate concerns to the Store Manager.
• Support the team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
• Perform inventory counts, restock merchandise, and move products to the front of the store to ensure all products are represented, organized, and alphabetized on the sales floor.
• Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system; complete closeout paperwork and…