Retail Customer Service Leader; Front End Leader

Position: RETAIL CUSTOMER SERVICE LEADER (FRONT END LEADER)
Micro Center - 750A Central Park Avenue - Responsibilities:
Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department;
Participate in front-end staffing and training activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management;
Provide regular coaching and feedback to associates in regard to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met;
Oversee the execution of ad set and visual merchandising standards within the department;
Lead all freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices;
Participate in open and close procedures;
Support front-end staff by ringing transactions;
Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory