Inside Sales Representative

Inside Sales Representative

Location:

Yonkers, NY (In-Office) | Job Type: Full-time | Shift: Day shift | Compensation: $45,000 - $55,000 per year

We are seeking a dedicated and customer-focused Inside Sales Representative to join our in-office team in Yonkers, NY. In this role, you will be the face and voice of our company, providing the highest possible level of service to our retail, walk‑in contractor, commercial, and industrial customers. The ideal candidate is an excellent communicator with a strong background in sales and building materials.

• Provide exceptional service to all retail and walk‑in contractors, commercial, and industrial customers.
• Answer telephone inquiries pleasantly and promptly.
• Educate customers on additional items related to their purchases to ensure they have everything they need.
• Maintain up-to-date knowledge of the products sold, including product usage, pricing, and new products entering the market.
• Listen attentively to customer complaints to understand what is needed to satisfy them.
• Handle minor complaints with the objective of successfully solving the problem.
• Comply with all company procedures regarding sales transactions, paperwork, refunds, credit memos, etc.
• Maintain stock, displays, and general housekeeping for assigned areas.
• Assist supervisors and other employees as needed.

• Ability to do basic math, read orders, follow instructions, and accurately complete forms.
• Strong verbal and written communication skills to effectively interact with customers, employees, and supervisors.
• Excellent interpersonal skills and good telephone etiquette.
• Knowledge and ability to use safe lifting techniques.

• Education:
  
  High School Diploma or equivalent (Required).
• Sales
  
  Experience:
  
  3 years of experience in retail or contractor sales.
• Preferred:
  Building Material Sales Experience (3 years) and specific building supply sales experience (2 years).

Growing building materials company with a team- and family-oriented culture. Opportunities for advancement.

Annual Salary: $45,000 – $55,000 USD