Entry-Level Leader: Customer Experience & Sales Career

Location

Macy’s Cross County, 800 Central Park Ave, Yonkers, NY

• At Your Service Captain
• Ready to Wear Captain
• Fragrance Counter Manager

In this high‑impact career‑building hourly role, you’ll be a champion for the customer and a role model for your colleagues, helping shape the in‑store experience while building your skills and influence.

• Deliver an outstanding customer experience and build lasting connections that drive brand loyalty
• Drive results through selling, merchandising, and execution of promotions across in‑store and omni‑channels
• Support your team by clearly communicating priorities, expectations, and daily focus areas
• Partner closely with a People Leader to keep the team aligned, energized, and focused on results

• Passion for customer experience and selling
• Ability to influence and motivate peers through example
• Confidence in balancing execution with team support

This role is designed to grow your career, with opportunities to move into positions such as Personal Stylist or Sales and Customer Experience Manager.

You won’t just support the business—you’ll help shape the experience for customers and colleagues alike while building a strong foundation for your career.

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Build community by joining one of our Colleague Resource Groups and making a difference through volunteer opportunities.

• Merchandise discounts
• Performance‑based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time.