Enterprise Account Executive, Chicago

Remote (USA - Chicago, IL);
Remote (USA)

Pager Duty (NYSE:PD) is a leader in Digital Operations Management. In an always‑on world, organizations of all sizes rely on Pager Duty to deliver a perfect digital experience to their customers by identifying issues in real time and bringing together the right people to fix problems faster and prevent them in the future. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

Pager Duty is seeking an Account Executive (AE) to join our high‑performing, customer‑focused team. As an Account Executive, you will drive growth and expansion within an established customer portfolio, combining strategic account management with consultative enterprise selling. You’ll partner with C‑level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and multi‑product adoption, shaping the customer’s journey, closing high‑value deals, and accelerating Pager Duty’s growth in the enterprise market.

• Own and grow a defined set of enterprise accounts by driving upsell, cross‑sell, and expansion opportunities.
• Build and maintain trusted executive relationships through regular in‑person engagement and consultative selling.
• Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.
• Drive adoption of Pager Duty’s Operations Cloud by articulating clear business value and ROI.
• Execute complex, multi‑product sales motions and partner with Solution Consultants for technical validation and proof‑of‑concept activities.
• Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework.
• Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long‑term retention.

• 8+ years of experience in B2B sales, account management, or expansion roles within SaaS or cloud software.
• Proven success managing a quota in complex, long‑cycle enterprise sales.
• Demonstrated experience selling to and influencing C‑level executives.
• Proficiency with Salesforce (SFDC) for pipeline management and forecasting.
• Bachelor’s degree or equivalent experience.

• Expertise applying MEDDICC and Command of the Message (COM) methodologies.
• Experience managing high‑value accounts.
• Track record of success with multi‑product sales and solution‑based selling models.
• Strong understanding of enterprise software ecosystems, Operations Cloud, or Dev Ops environments.
• Strategic thinker with exceptional communication, negotiation, and relationship‑building skills.

The base salary range for this position is 130, USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Candidate residency is required to be within an eligible location. The following regions are excluded:

• Australia:
  Northern Territory, Queensland, South Australia, Tasmania, Western Australia
• Canada:
  Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
• United States:
  Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & Hibernation Duty – company‑wide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Mental wellness programs

* Eligibility may vary by role, region, and tenure

Pager Duty is an equal opportunity employer. Pager Duty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Pager Duty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email  and we will work with you to meet your accessibility needs.

Pager Duty uses the E‑Verify employment verification program.