Operations Command Center Dispatcher

Elite Investigations embarked on its mission over 40 years ago, aiming to deliver outstanding security services to clients across various sectors. From the very beginning, we have maintained the core belief that attracting and retaining top-tier personnel is essential for securing and satisfying our esteemed clientele. Our commitment to excellence in recruitment means we continually seek out the most skilled and dedicated professionals in the security field.

Over the years, we have built a reputation for reliability and quality, serving a diverse range of clients, including corporations, private businesses, and individuals who require meticulous attention to their security needs. Our team is marked by a strong dedication to customer service, ensuring that we not only meet but exceed our clients' expectations.

We invite passionate and driven individuals who are interested in pursuing a fulfilling career in the security industry to apply. At Elite Investigations, you will have the opportunity to work alongside experts in the field and contribute to a company that values professionalism, integrity, and innovation in all aspects of security service provision.

Located in the Yonkers HQ office, Dispatch is the 24-hour hub for all communications. From National/ Local clients, security officers, requests & concerns, all calls are received by this team and sent to the proper channels.

Job summary :

• Answer all calls in a timely and professional manner, Following the standard greeting provided during training. Hearing the needs of the caller and pointing them to the department that can further assist, along with sending an email on their behalf
• Must be able to multitask – Occ has 2 phones that hold up to 8 calls on hold & provide access control to the front desk of HQ.
• Keep a log of information received to communicate with the proper department as well as update Winteam schedule to reflect. Including:
  Clock ins/out, call outs, early departure, emergencies
• Must have the ability to maintain professional composure when dealing with unusual circumstances.

Required Education and Experience :

• High school diploma or equivalent required.
• Minimum 2 years of dispatcher/ customer service experience
• Must display exceptional customer service and communication skills and always display a professional demeanor and excellent customer service
• Winteam experience is a plus

Shift Schedule :

• 6am to 2pm, 2pm to 10pm and 10pm to 6am
• Schedule days to be discussed with management

Compensation: Compensation for this role is set and is not subject to negotiation.

Benefits: Benefits such as vacation, medical, dental and vision apply to full-time positions only.

Overnight

High School Diploma/GED

This job reports to the Robert Jones

This is a Part-Time position
1st Shift
, 2nd Shift
, 3rd Shift
, Weekends
.