Case Manager

Overview

Description

Summary: This unique position’s primary function is to fulfill Catholic Charities commitment to serve individuals and families in an inclusive and holistic manner. An integral part of the Case Management team, the Case Manager will be based in Yonkers and travel within Westchester County as needed. The position provides direct assistance for those in need through case assistance and case management services.

This position will have a particular focus on New Yorkers who arrived in the United States on or after January 1, 2022, as part of the Assistance to Migrant Program.

Salary: $30.21 per hour, non-exempt hourly position based on a 35 hour work week, or $54,982.20 annually

Location: 204 Hawthorne Avenue, NY, 10705

• Provides Case Management to a broad population of all individuals and families for a variety of needs.
• Engagement, assessment, service planning, and follow-up using a strength-based and client-centered approach.
• Provides crisis intervention in emergencies around shelter, food, clothing, and other basic needs through financial assistance, goods, advocacy, benefits access, and access to relevant resources.
• Conducts thorough assessments beyond the presenting need and develops a service plan addressing immediate need and plans toward self-sufficiency.
• Develops a comprehensive understanding of the complex social service system and helps clients navigate these systems accordingly.
• Conducts outreach in the community.
• Assists in applying for public and private benefits.

• Provides Resource and benefits access through direct assistance and/or referral.
• Develops knowledge about and maintains collaborative relationships with community agencies, other Catholic Charities Departments, Divisions, Affiliates and Archdiocesan entities.
• Develops a capacity to provide or ensure access to a wide range of social service benefits and helps develop and maintain a network of high-quality resources.

• Fulfills operational and other duties.
• Enters all information into the ECM database, meets program deliverables in a timely and efficient manner, and documents for funders and stakeholders.
• Completes all requests for financial assistance and gathers relevant supportive documentation in a timely, efficient, and thorough manner.
• Active participation in weekly supervision.
• Attends and participates in monthly Department meetings, community meetings, trainings, and other agency-related activities.
• Assists at other sites as needed.
• Other duties as assigned.

Position Type and

Hours:

This is a full-time, non-exempt position. Days and hours are generally 9:00 AM to 5:00 PM, Monday – Friday. Additional hours may be required to meet program deadlines or client needs. There may be periods when work hours vary.

Hourly range: $30.21

Working conditions and physical demands: The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Travel to various pantry sites, outreach, and staff meetings. The ability to travel using reliable transportation, traversing streets, ascending/descending stairs, and exposure to outside weather conditions.
• Traverse neighborhoods that may require a high level of alertness and awareness of surroundings.
• Work with clients who require consistent and comprehensive support, some under potentially stressful conditions.
• Remain in a stationary position at a workstation and use a computer approximately 60% of the time.

Education and/or experience:

• Bachelor’s degree required or at least four years of experience in the social services field.
• Bilingual English/Spanish required.

Skills, Licenses, and/or competencies:

• Excellent interpersonal skills; the ability to work well independently and as part of a team.
• Knowledge of social service delivery systems and local resources.
• Excellent organizational, time-management and communication skills.
• WIFI access and ability to navigate remote technology.

Equal Opportunity: Catholic Charities is an equal opportunity employer committed to building a diverse, inclusive, and accessible workplace that honors the dignity of every person. We welcome applicants of all backgrounds and ensure fair consideration without regard to race, color, religion, creed, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.