Client Success Director, Alpha

Role Overview

Families who select Alpha rely on trusted advisors across every dimension of their lives. You will become the one who has been absent until now. You will be the individual they reach out to during moments of uncertainty, when intuition signals something is amiss, or when they wish to share an experience they know you will appreciate. Your deep understanding of each family will anticipate their needs before they are voiced, and you will address those needs with tact, sincerity, and seamless execution.

• Take full ownership of the relationship with every family on campus, ensuring parents feel understood and supported.
• Identify and address concerns proactively, resolving them with discretion and interpersonal sophistication that preserves trust.
• Maintain a visible presence during key moments: morning arrivals (7–9 am), afternoon departures (2–4 pm), evening parent gatherings, and select weekend activities.
• Cultivate a campus culture with authentic depth—programming, rituals, and engagement points that foster belonging families actively defend.
• Develop parent champions through organic relationship‑building, delivering consistent quality experiences that naturally generate referrals.
• Navigate ongoing dialogue around Alpha’s AI‑powered approach with families, managing screen‑time concerns, skeptical relatives, and occasional reservations across the entire enrollment tenure.
• Recognize when a family alignment is unsuitable and address it with poise, safeguarding the community by serving it.
• Establish the structures and rhythms required for this role in an emerging operational framework.

• Overseeing enrollment—this is the Admissions Director’s responsibility; your engagement begins after families enrol.
• Operating from behind a desk—your visibility within the community defines the role.
• Adhering to conventional 9–5 schedules—early starts, extended afternoons, and evening programming are inherent, not exceptions.
• Relying on extensive administrative infrastructure—you will have substantial autonomy and create what is needed.
• Approaching family relationships as transactional accounts—authentic connection rewards over procedural adherence.

Serve as the central trusted relationship for every family's Alpha experience, maintaining confidence through challenging moments, fostering a community where belonging feels meaningful, and establishing conditions for families to become vocal advocates.

• Live within commuting range of one of the listed campuses or willing to relocate within 60 days.
• Legally authorized to work in the U.S. without sponsorship.
• 5+ years in a relationship‑focused capacity serving high‑net‑worth or ultra‑high‑net‑worth families (e.g., private school admissions, premium hospitality, philanthropic advising).
• Proven ability to maintain relationships through challenging circumstances and preserve trust.
• Authentic presence and communication style that builds confidence quickly with affluent families.
• Direct familiarity with independent, private, or alternative education through experience or parenthood.
• Sincere conviction in AI‑driven education and capacity to sustain that belief across many years of family relationships.
• Availability for non‑standard hours: early mornings, late afternoons, evening programming 2–3 x/month, and periodic weekend engagements.

• Pre‑existing connections within the local affluent network for immediate integration.
• Private or independent school background with demonstrated success in family retention and community cultivation.
• Experience managing high‑stakes family dynamics where judgement and discretion were foundational.
• Talent for designing experiences—gatherings, moments, atmospheres—that make individuals feel part of something worth safeguarding.
• Prior startup or early‑stage organizational experience involving building from the ground up and maintaining composure through rapid change.

This is a full‑time (40 hours per week) long‑term position. Compensation is $200,000 per year ($100 USD per hour, paid weekly). The role is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The payment period is weekly.