CASE MANAGER

# CASE MANAGER (3118)
Legal Address - Yonkers, NY 10704;
CrestHA (Liberty) - Queens , NY 11433## Overview Salary Range $24.03 - $24.04 Hourly Position Type Full Time## Description
** Job Scope:
** As a Case Manager working with Bronx Family Network in a DHS shelter within NYC, your role is to provide comprehensive support to residents, including needs assessment, case management, and crisis intervention. The Case Manager also plays a crucial role in connecting clients with community resources and advocating for their well-being. As a Case Manager, you will be responsible for setting clear, measurable goals and fostering a supportive, empathetic relationship with clients based on trust and accountability.

You will help clients address their needs and transition to permanent housing through direct service or referrals.
*
* Duties and Responsibilities:

*** Conduct assessments to determine client needs, develop individualized Independent Living Plan (ILP), and provide ongoing case management support.
* Conduct weekly/bi-weekly ILP with clients, and document meetings in CARES within 48 hours.
* Conduct weekly/bi-weekly unit inspections and document/upload into CARES.
* Check and respond to work-related emails daily to ensure timely communication and awareness of important updates, assignments, and organizational notices.
* Assist and accompany clients with housing search, viewings, job search, opening their PA case, and documenting in CARES.
* Maintain written and oral communication of incidents per policies in CARES.
* Ensure accurate and timely documentation of client information, including intake forms, progress notes, and other relevant records.
* Connect clients with appropriate community resources, such as housing, healthcare, and social services, while advocating for their needs.
* Educate clients on topics such as budgeting, landlord-tenant relations, and healthy living practices.
* Adhere to shelter policies, DHS and OTDA regulations, and reporting requirements.
* Work closely and effectively with shelter staff and other service providers and clients to ensure coordinated care.
* Manage a caseload of 20-25 cases and keep accurate and up-to-date records of all cases assigned.
* Assist client with referral to medical/ human services provider in the community.
* Performs general administrative functions such as answering phones, and emails, completing reports, and professionally serving food.
* Report any problems to the shelter director.
* Perform other related duties as assigned or requested by the shelter director.
** Compliance and Employment Statement:
** BXFN is an equal-opportunity employer. This job description is not a contract and may be modified at the organization’s discretion.## Qualifications
*
* Qualifications:

*** Bachelor’s degree in a relevant field (social work, psychology, or human services) from an accredited Institution.
* Minimum 2 years of Case Management Experience
* Experience working with homeless or underserved populations.
* Familiarity with community resources
* Familiarity with local housing resources, public benefits, and community based services.
* Proficiency in Microsoft Office and CARES case management software.
* Excellent oral and written communication, organizational, and time management skills.
* Bilingual (English/Spanish) preferred.

This position operates in an agency office located in a shared and open workspace. The position uses standardized office equipment such as phones, computers, fax machines, and copiers.
** PHYSICAL DEMANDS:
*** The Americans with Disability Act prohibits discrimination against a qualified individual with a disability. To be qualified for this position an individual must meet the following standards and/or be able to perform the essential…