Web Developer​/Portal Developer

Career Opportunities with Blue Rose Consulting Group, Inc.

Where Your Career Meets Purpose.

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Join a team committed to innovation, service, and excellence. At Blue Rose Consulting Group, every role is an opportunity to drive real-world results and make a difference.

Explore current openings today and find out how your skills can help shape the future.

Blue Rose Consulting Group is a mission-focused consulting firm dedicated to delivering innovative solutions that help federal organizations achieve their goals. We combine technical expertise, collaborative problem-solving, and a people-centered approach to support complex government missions.

People First. Mission Always.

Location: Washington, D.C. Metro Area / National Capital Region (NCR)
Work Arrangement: Primarily based at a contractor site within 30 driving miles of downtown Washington, D.C., with onsite support at Department of State facilities as required

Blue Rose Consulting Group is seeking an experienced Web Developer / Portal Developer to design, develop, configure, and enhance web-based and self-service portal solutions supporting a federal customer.

The Web Developer / Portal Developer will focus heavily on Service Now Service Portal and self-service capabilities
, including user portals, virtual agents, operational dashboards, knowledge applications, automated self-help tools, and notification interfaces. This role will work closely with business stakeholders, UX resources, developers, administrators, and technical leadership to deliver intuitive, secure, and mission-focused digital experiences.

This position requires U.S. citizenship and the ability to obtain and maintain a Secret security clearance
.

• Design, develop, configure, and maintain web-based applications and self-service user portals.
• Develop and customize Service Now Service Portal experiences to support customer and end-user requirements.
• Build intuitive self-service capabilities that allow users to quickly access information, request services, and resolve common issues.
• Develop and enhance Virtual Agent experiences, conversational workflows, and automated user-support capabilities.
• Create operational dashboards that provide users and stakeholders with meaningful, actionable information.
• Develop automated self-help tools and interfaces that improve the user experience and reduce manual support requirements.
• Build and maintain knowledge base applications and interfaces that make organizational information easy to find and use.
• Develop automated notification interfaces supporting business processes, service requests, incidents, and other operational workflows.
• Translate business, functional, and user-experience requirements into effective portal and web solutions.
• Analyze user needs to determine appropriate website and portal content, functionality, graphics, performance, and capacity requirements.
• Customize portal pages, widgets, components, navigation, forms, and other user-interface elements.
• Integrate web and portal solutions with Service Now applications and other enterprise systems as required.
• Develop responsive interfaces that provide a consistent experience across desktop and mobile devices.
• Collaborate with Service Now developers, administrators, business analysts, and technical leads on solution design and implementation.
• Troubleshoot portal functionality, user-interface issues, integrations, and performance concerns.
• Support testing, debugging, deployment, and ongoing maintenance of portal and web applications.
• Apply accessibility, usability, security, and responsive-design principles throughout development.
• Maintain technical documentation for portal configurations, customizations, integrations, and development activities.
• Identify opportunities to improve self-service adoption and automate repetitive user interactions.
• Support continuous improvement of the overall digital user experience.

• Bachelor’s degree in Computer Science, Information Technology, Web Development, Information Systems, or a related technical discipline.
• Active Secret security clearance.
• Professional experience developing and maintaining web applications, portals, or enterprise self-service solutions
  .
• Hands-on experience with Service Now Service Portal development and customization
  .
• Experience developing portal pages, widgets, components, forms, navigation, and other user-facing functionality.
• Experience developing or supporting self-service and automated user-support capabilities.
• Experience developing dashboards, knowledge interfaces, or automated notification functionality.
• Ability to analyze user needs and translate requirements into functional web and portal solutions.
• Understanding of responsive web design, usability, accessibility, and user-experience principles.
• Experience troubleshooting and resolving web or portal application issues.
• Strong analytical, problem-solving, documentation, and…