Customer Representative

Baxter Park Customer Representative page is loaded## Baxter Park Customer Representative locations:
Millinocket, Mainetime type:
Full time posted on:
Posted 4 Days Agojob requisition :
R26-00340##
** If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information.
** As a Baxter Park Customer Representative, a typical season might include the following:  
• Greeting visitors and providing information to inform users of available park facilities and park rules, regulations, and policies.  
• Processing reservations, collecting and recording fees and registrations electronically for the use of park facilities, and preparing appropriate reports to maintain the reservation system, document information, determine refund amounts, and receive and safeguard park revenues.  
• Operating two-way radio to maintain contact with other park personnel and relay routine and emergency information.  
• Registering vehicles and persons entering or through park gates to document park users.  
• Create spreadsheets, perform data management, and note and report electronic user program anomalies.  
• Performing minor repairs on buildings, sheds, signs, and other structures; and splits and stacking firewood when necessary to maintain the gatehouse facility.
** Baxter Park Customer Representative
**** Group Housing Available**$17.04 - $24.20 Hourly Seasonal - May 2026 through November 2026

Opening Date:
January 23, 2026 - until filled.

Class Code: 9418

Grade: 12
*
* DESCRIPTION:

** This is a classification in the Support Customer Relations Job Family, which provide quality customer service to citizens in order to assist in resolving questions and problems concerning Baxter State Park use, natural resources, rules, regulations, and policies; and requires operation of office equipment and knowledge of office processes and diverse clerical functions. This is complex customer service in assisting internal and external customers requiring a solid knowledge of the principles and practices of quality customer service.

Positions in this classification provide office and administrative support work in directly and indirectly assisting customers in securing park services such as reservations, park programs, registering vehicles and users, providing routine and emergency communication transmission services; and performing routine, varied office support tasks requiring the operation of technical office equipment. Responsibilities require independent judgment in handling exceptions to established work assignments, priorities, schedules, and selecting the most appropriate course of action within established operating procedures.
** REPRESENTATIVE TASKS:
** Complies with the requirements of State policies, including those concerning human resource components of security protocols of agency information security and confidentiality policies for state business purposes. Greets tourists and provides information in order to inform users of available park facilities and park rules, regulations, and policies. Processes reservations, collects and records fees and registrations electronically for use of park facilities, and prepares appropriate reports in order to maintain reservation system, document information, determine refund amounts, and receive and safeguard park revenues.

Operates two-way radio in order to maintain contact with other park personnel and relay routine and emergency information. Registers vehicles and persons coming into or through park gates in order to document park users. Creates spreadsheets, performs data management, and notes and reports electronic user program anomalies. Types varied routine business correspondence such as letters, reports, contracts, vouchers, and agendas from draft or original source documents to revised or final form.

Organizes, records, and maintains computerized and/or manual files. Inputs, arranges, codes, transcribes, corrects, and/or posts standard form…