Hannaford Drive - Assistant Branch Manager

Hannaford Drive - Assistant Branch Manager

York, ME, USA

Kennebunk Savings operates on the shared belief that Helping One Another Is the Right Thing To Do. Our Core Values– Trust, Integrity, Proactive and Empathy provide the guide posts for how we support that belief. They guide our day to day actions – from the way we build relationships, to how we make decisions and problem solve, to how we interact with one another.

Our Core Values form the foundation of our culture. Embodying them forms the basis of what makes for a successful employee at Kennebunk Savings.

The individual in this role assists with the daily management of a branch that services more complex customer transactions, has a higher level of transactions and deposit volume or is assigned to a branch that is part of a retail market. They are directly responsible for managing branch operations, as well as audit and compliance functions and oversees the branch in the absence of the branch manager.

This role will provide a superior level of service, while being knowledgeable of company products and services and proficient in handling complex customer interactions/ problem resolution.

• Manages and develops team skillset in sales and service activities through observation of customer interactions on a daily basis.
• Identifies ways to improve the customer experience while actively sharing best practices, insights and problem solving methods with the entire team.
• Provides ongoing regular coaching sessions and feedback to encourage staff development.
• Trains the team to support the current branch objectives by providing foundational knowledge and ongoing communication
• Inspires exceptional performance in each staff member’s individual and collective role in attaining those objectives
• Operations and Controls
  • Responsible for direct oversight and management of branch operational, audit and compliance policies and procedures.
  • Provides ongoing training and coaching to support the staff and ensures their compliance with the company’s policies and procedures, security practices, and various government regulations.
  • Prepares and delivers all required operational, audit and compliance reporting within requested time frames.
• Sales and Customer Experience
  • Proficient in the sale and service of all deposit and consumer loan products and provides qualified referrals to other business lines.
  • Met assigned sales/referral goals and supports branch team in attainment of their goals.
  • Develops, maintains, and participates in ensuring a positive customer experience by overseeing the physical and professional appearance of the branch work environment, sales and service standards, customer communication, wait times, and service recovery.
  • Displays the following attributes: friendly, outgoing, professional, courteous, projects a positive image, resolves problems quickly and efficiently, and is respectful to customers.
  • In the absence of the Branch Manager, manages escalated/complex customer issues and ensures they are addressed and resolved in a timely manner.

• Promotes the Kennebunk Savings Brand by recommending our products and services, supporting our community focus & commitment to being a premier employer
• Understands, supports and adheres to organizational policies and procedures
• Consistently emphasizes the importance of teamwork in the department and company at large
• Responsible for keeping abreast of company news and information
• Responsible for completing required training and policy review
• May serve on various committees
• Willingness to take on additional tasks and duties

• Not applicable

• Displays high level of regard for trust and confidentiality
• Displays willingness to make timely decisions using sound judgment
• Proficient in Microsoft Office Products
• Displays strong written and verbal communication skills
• Displays strong organization skills and the ability to multi-task to meet established deadlines
• Demonstrates a high level of accuracy and attention to detail
• Effectively uses analytical skills to solve technical, as well as, non-technical…