Service Advisor

Sahling Kenworth is seeking a customer service focused individual to take on our Service Advisor role at our York location. Excellent starting wage and comprehensive benefits offered. We are a successful and growing dealer group with locations in over four states that is looking to add another valuable member to our high performing team!

Responsibilities:

Create a positive initial contact with service customers

Insure that all service phone calls are handled professionally and expediently

Work closely with shop foremen to schedule service repairs

Perform additional duties as required by the Service Manager Perform all required tasks in accordance with company Standard Operating Procedures Primary Duties:

Open work orders

Discuss service issues with customer and create an accurate description of customer's service problems and requests

Determine method of payment and explain payment requirements to customer before work commences

Maintain communication with customer as necessary during the repair process

Maintain complete knowledge of OEM and vendor warranties

Close repair orders

Ability to work in a dealership environment with frequent exposure to weather elements

Willingness and ability to work up to 12 hours per day as required

Ability to sell service work Ability to work with customers in a variety of situations

Good writing and communication skills

Sufficient computer skills

Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs on a regular basis
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