More jobs:
Service Advisor
Job in
York, York County, Nebraska, 68467, USA
Listed on 2026-05-09
Listing for:
Sahling Kenworth Inc
Full Time
position Listed on 2026-05-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Responsibilities:
Create a positive initial contact with service customers
Insure that all service phone calls are handled professionally and expediently
Work closely with shop foremen to schedule service repairs
Perform additional duties as required by the Service Manager Perform all required tasks in accordance with company Standard Operating Procedures Primary Duties:
Open work orders
Discuss service issues with customer and create an accurate description of customer's service problems and requests
Determine method of payment and explain payment requirements to customer before work commences
Maintain communication with customer as necessary during the repair process
Maintain complete knowledge of OEM and vendor warranties
Close repair orders
Ability to work in a dealership environment with frequent exposure to weather elements
Willingness and ability to work up to 12 hours per day as required
Ability to sell service work Ability to work with customers in a variety of situations
Good writing and communication skills
Sufficient computer skills
Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs on a regular basis
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