Clerical Assistant - Monroe County Assistance Office

Overview

The Clerical Assistant 2 position with the Department of Human Services, Monroe County Assistance Office offers a chance to support vital services that help individuals and families every day. This role lets you grow your office skills while contributing to a mission that strengthens communities. You will join a team that values accuracy, teamwork, and public service.

• Data Entry Accuracy
  :
  Enter information into agency systems and review results for correctness and compliance.
• Application Processing
  :
  Handle incoming applications, complete clearances, register documents, and distribute materials according to procedures.
• Inquiry Review
  :
  Interpret documents, complete transactions, and record results to ensure all clearances are completed on time.
• Telephone Support
  :
  Answer calls, relay messages, and provide phone coverage to deliver timely communication.
• File Maintenance
  :
  Create, maintain, and update paper and electronic files according to procedures.
• Computer Operation
  :
  Operate office equipment such as personal computers, copy machines, and telephones.

• Full-time employment.
• Work hours are 8:30 AM to 5:00 PM, Monday‑Friday, with a 60‑minute lunch. Travel and overtime as needed.
• Work conditions:
  Assigned duties are performed in a controlled office environment; employees may be reassigned to different sites due to operational needs.
• Telework:
  This position may be eligible to telework part‑time. Specific details will be discussed during the interview process.
• Salary:
  Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin at the starting annual salary of $36,108 (before taxes).
• Benefits: DHS provides contract pay increases, paid holidays, leave entitlements, advancement opportunities, shift selection, and a great work environment.

• Six months as a Clerical Assistant 1 (Commonwealth or equivalent Federal title) OR graduation from high school OR an equivalent combination of experience and training.
• Must meet Pennsylvania residency requirement. Hiring preference is given to Monroe County residents; other counties may be considered if no qualifying candidates within Monroe County.
• Must be able to perform essential job functions.

• Conditional offer will require submission of criminal history reports.
• You must pass a background investigation.

Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans. Veterans may apply through the specified portal.

TRS code 711 is available for hearing and speech disabilities or other individuals.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.