More jobs:
Service Operations Lead
Job in
York, York County, Pennsylvania, 17404, USA
Listed on 2026-07-01
Listing for:
Carrier
Full Time
position Listed on 2026-07-01
Job specializations:
-
Administrative/Clerical
Office Administrator/ Coordinator
Job Description & How to Apply Below
About this role
The ideal candidate for this role will have the ability to leverage technology to enhance the communication and operational efficiency of the service branch.
Key Responsibilities- Maintains effective communications with customers and field team members to better understand support requirements.
- Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated
- Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements
- Partner with Service Manager & Service Coordinator to prepare bi-weekly technician schedule
- Proactively distribute work orders for jobs daily
- Administer service contracts to optimize profits, verify obligations are met, ensuring customer satisfaction and retention
- Proactively monitor, pursue and assist with the selling of field service and repair opportunities in an effort to ensure pull through revenue goals are met
- Assist leadership in driving on time , within budget completion of service jobs
- Manage all time charged to jobs including approvals of timesheets and Procard transactions (billable vs. no-billable)
- Manage day to day execution of T&M, fixed price, service contracts and projects
- Manage warranty and startup jobs
- Complete bookings of new jobs and setup billing plans
- review open order daily to ensure timely completion of jobs
- Ensure timely and accurate billing of project, service contract & T&M and fixed price jobs
- Adhere to scheduling guidelines and work order priority to manage schedule
- Assist with the management and recording of non-productive technician time
- High School diploma or GED
- Must have a valid Driver’s License
- 3+ years customer service experience
- 1+ Experience with Microsoft Office Suite (Excel)
- Excellent verbal and written communication skills
- 2+ years of HVAC service Industry
- Bachelor’s Degree in Business Management
- Strong organizational skills
- Excellent attention to detail and accuracy
- Experience with Salesforce and SAP
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