Office Manager

Front Desk Administrative Representative

Harmoninc Balance is looking to add a Front Desk Administrative Representative to their staff. This position serves as the first point of contact with all customers. It conveys the professional image and superior service of both our customers and all business affiliates. The duties of this position are primarily administrative in nature and involve the coordination of all duties of the front desk while serving as a support function to others within the organization.

The position is open to a full-time or part-time basis.

Duties and responsibilities include:

• Process incoming telephone calls in a timely and professional manner
• Dispatch Service Calls - Residential
• Create Job Work Orders
• Invoice Completed Work Orders using Accounting Software
• Entry of data into Accounting Software
• Service walk-in customers
• Deliver superior internal and external customer service in a timely fashion while presenting professionalism at all times
• Process Mail
• File
• Direct acknowledgements of orders placed to appropriate person
• Calculate sales and use tax due on materials billed monthly
• Assist in monitoring inventory and refilling in equipment etc. as needed for OM
• Organization of general office, supply closet and kitchen area
• Draft professional correspondence as necessary
• Run business errands as requested

Education, skills, and experience requirements:

• Requires a High School Diploma or equivalent
• At least two years prior experience in the following areas required: switchboard operation, telephone and in-person customer service, invoicing, accounts receivable, filing, Microsoft Office products (Word 97, Excel 97), Quick Books software, preparation of business correspondence, operation of office machinery to include computer, scanner, printer, copier, adding machine, calculator and data entry
• Must have worked at least two (2) years as a Receptionist offering professional customer service or in a general office administration capacity
• Prior experience in the following areas preferable: accounts payable, general accounting/bookkeeping, Remote Check Deposit System, service call dispatch, parts shipment, data entry
• Must be able to prioritize duties and multi-task in a fast paced work environment
• Must have good communication skills and convey a professional business image to internal/external customers and all business affiliates
• Must have strong inter-personal verbal and writing skills to communicate with all areas of the business
• Must have the ability to perform mathematical computations accurately, problem solve, take initiative, see programs/administration through completion
• Must possess a valid driver's license and vehicle with current insurance coverage

Working conditions:

Our company is a tobacco free facility. Will work in an environment with constant interaction with various people, with sitting for periods up to nine (9) hours, carrying paper and files up to 25 lbs., exposure to various temperatures and dust. Position occasionally requires overtime based on business needs. Will work under conditions with short deadlines, changing priorities and situation conflicts that arise.

Expected hours: 41.5 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Front desk: 1 year (Preferred)

Work Location:

In person