Practice Office Assistant - Edgar Street Outpatient - Days

Full-time, Days

80 hrs/2 weeks

7:30am-4pm

General Summary

Performs a variety of clerical office duties related to telephone management, receiving patients, insurance/billing, electronic record management, scheduling and administrative support as necessary. Ensures that the patient visit is a well-coordinated and friendly experience.

Qualifications

Minimum Education:

* Certificate Program Professional Medical, Administrative or Business School Required or

* High School Diploma or GED With 12 or more months of customer service experience Required

Work Experience:

* Less than 1 year Relevant experience Required

Courses and Training:

* Medical terminology within 180 days Preferred

Knowledge, Skills, and Abilities:

* Excellent interpersonal/communications skills.

* Knowledge of medical/mental health office operations to include reception, billing and insurance and general office skills.

* Computer skills to include typing.

Benefits Offered:

* Comprehensive health benefits

* Retirement savings plan

* Paid time off (PTO)

* Education assistance

* Financial education and support, including Daily Pay

* Expanded Paid Parental Leave

For additional details:
Benefits & Incentives | Well Span Careers (joinwellspan.org)

Duties and Responsibilities

Essential Functions:

* Answers telephones, routes callers, takes messages and provides routine information to callers.

* Greets and registers patients in accordance with established policies and procedures.

* Schedules patient appointments within established parameters.

* Performs various duties for effective check-in and check-out of patients.

* Prepares schedules and encounter forms for daily visits.

* Handles walk in patients in the appropriate manner.

* Ensures that Race, Ethnicity and Language is documented as appropriate.

* Processes patient charge and collects copays and deductibles.

* Performs various tasks related to end of day batch control, cash drawer etc.

* Enters and/or retrieves data from established computer files.

* Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.

* Processes requests for patient information according to policies and procedures, including record copy service and form tracking.

* Researches billing questions and problems for patients with centralized billing service.

* Types various notes, letters, memos and reports, as needed. Proofs materials for errors.

* Complies with all HIPAA rules and regulations.

* Processes mail including scanning and tasking if applicable.

Common Expectations:

* Maintains established policies and procedures, objectives, quality assessment and safety standards.

* Complies with missed appointment policy (Admin 104).

* Supports Quality initiatives as determined by individual clinic site.

* Completes required education and competencies in a timely manner.

* Processes mail including scanning and tasking if applicable.

* Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

* Establishes and maintains files and records on an ongoing basis.