Bilingual Business Development Specialist

The Business Development Specialist is responsible for developing and managing relationships with professional and community referral sources to promote JEVS Care at Home services. The Business Development Specialist will gain external appointments and grow one‑on‑one relationships through strategic identification of and effective communications with community providers, service coordination entities, Veterans assistance groups and the general public with the overall outcome of increased referrals for the Agency, Private Pay, VA Business lines of business.

This role is responsible for the business development, onboarding and retaining authorization for new clients.

The Business Development Specialist will manage hiring and on‑boarding of caregivers who are referred by the client, also referred as “FCG”, to ensure seamless closure of the lead.

The Business Development Specialist will possess a background in high‑level account development and management that leads to organizational growth, demonstrate strong communication skills, excellent customer service, and ability to work in a fast‑paced environment. The Business Development Specialist will report to the Area Director.

• Build and manage sales and business development within assigned office(s), based on budget goals, office needs and setup.
• Develop and maintain strategic referral relationships with community organizations/providers, service coordination entities, MCO’s, Veterans groups, Assisted Living facilities, physicians and other healthcare professional and the general public who refer clients and their families to in‑home care services to build JCAH network increase JCAH’s presence in the community.
• Collaborate with Operations teams regarding pending clients and FCG clients along with their FCG new employee starts.
• Educate and inform professionals and business owners who support older adults,
• persons with disabilities and their families about JCAH services to obtain appropriate
• home care referrals to the organization.
• Maintain current knowledge of the community, healthcare facilities, competition, and referral sources appropriate for generating business for JCAH services and maintain a list of these resources.
• Document community engagement events and track event traffic and potential business gained from each event-on‑event tracker.
• Collaborate with Communications Manager and Marketing team on marketing goals, strategies, and plans.
• Execute “face‑to‑face” planned and unplanned sales calls weekly. Develop and maintain a targeted account plan and sales pipeline of accounts with robust and frequent prospecting, target goal of 10‑20 calls and/or visits per week with new and/or old accounts.
• Develop and maintain a targeted account plan and sales pipeline of accounts with robust and frequent prospecting.
• Adhere to JCAH policies and procedures, all applicable care standards and governmental laws and regulations.
• Adhere to all compliance practices and standards, all applicable standards of care, and governmental laws and regulations.

• Start a minimum number of new client cases per quarter, based on budget projected goals.
• Complete new intakes with Docu Sign and client intake summary.
• Update and track current pipeline all referrals in JEVS Care at Home’s client record management system.
• Track pending intakes and starts through the client record management system to meet business goals and report on successes, wins and challenges.
• Understand and follow authorization process to ensure timely completion of documentation and start of care.
• Follow up with previously recruited clients within the 90 days of start of services to ensure retention.
• Collaborate with Operation Team to ensure a smooth transition and handoff from BDS to CCM.
• Collaborate with Recruitment Department to ensure staffing for the case is available.

• Complete all phases of the onboarding cycle with caregivers referred by the client and manage recruiting life cycle from application to orientation.
• Assume responsibility/oversight for personnel file management, credentialing and…