Customer Service Associate

Customer Service Associate

Location:

MSA, The Safety Company – Cranberry Township, PA.

Type:
Full-Time, Requisition : , 1 opening.

Are you passionate, motivated, and driven to make a difference? MSA Safety is a purpose‑driven company committed to deploying innovation and technology to deliver on the mission to help protect people and assets worldwide. If this sounds like you, read on for more details about this role.

1st Shift – Monday through Friday.

Hybrid Opportunity – On‑site and hybrid after training.

Compensation: $22.50 per hour.

MSA Safety in Cranberry Township, PA is seeking an energetic individual to join our team as a Customer Service Associate to input orders, support our customers, and create and ensure a positive customer experience.

• Fulfill order entry transactions following departmental processes.
• Answer inbound and initiate outbound customer calls.
• Build knowledge of all major product groups.
• Resolve customer issues and inquiries efficiently.
• Process credit requests, resolve mis‑shipments, and provide proof of deliveries.
• Provide customer support while navigating multiple computer sessions.
• Resolve or investigate adequately before appropriately escalating calls to the next level.

Required:

• Strong verbal and written communication skills.
• Active listening to fully understand customers' needs.
• Excellent computer skills, including Microsoft Office.
• Expertise handling multiple tasks in high‑volume, fast‑paced environment.
• Positive attitude toward change or new situation.
• Prioritize tasks to complete them timely and accurately, with supervision as needed.

Preferred:

• Experience with Office 365, Salesforce, SAP, Esker.
• Experience in order management systems.
• Associates degree.
• 1 year of experience in Customer Service and related tasks.
• SAP Order Management experience.

Education: High school diploma or equivalent.

#LI-KH2, #LI-HYBRID

MSA is committed to equal employment opportunity and providing a workplace free from unlawful discrimination. MSA does not discriminate against any employee or applicant for employment on the basis of age, color, creed, disability, ethnicity, race, religion, gender, marital status, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, genetic information, political affiliation, disabling condition, or any other protected category.

Reasonable accommodations are available for qualified individuals with disabilities unless such accommodations would impose an undue hardship.

If you are an individual with a disability and need accommodation to assist you in navigating this career site, let us know. MSA is an Equal Employment Opportunity/Affirmative Action Employer. Minorities, Females, Individuals with Disabilities, Protected Veterans.

PI