Customer Service Representative III at SGS Consulting Pennsylvania
Job in
York, York County, Pennsylvania, 17404, USA
Listed on 2026-02-12
Listing for:
Itlearn360
Full Time
position Listed on 2026-02-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Client Relationship Manager, Customer Success Mgr./ CSM -
Business
Client Relationship Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Customer Service Representative III job at SGS Consulting. Pennsylvania.
Job Responsibilities:- Process orders for products and services submitted by sales staff or customers
- Manage orders ranging from quick-ship items to complex, long-cycle orders
- Proactively follow up on order backlog to ensure accuracy and completeness
- Communicate order status updates and changes to relevant stakeholders in a timely manner
- Coordinate with internal departments regarding order status, shipping dates, pricing, product availability, and backorders
- Maintain virtual customer files, including sales contracts and supporting documentation
- Customer Billing Resolution
- Investigate and resolve customer billing disputes in coordination with the Accounts Receivable collections team
- Provide pricing and availability information
- Prepare formal quotations for standard and select specialty products and services
- Support pre- and post-order sales activities as needed
- Perform additional duties based on organizational needs
- Sales Support, Billing, Invoice, order processing, and Order status
Experience:
- 0-2+ years of experience with a college degree or equivalent work experience
- Proficiency in Microsoft Office applications
- Preferred experience with Salesforce CRM, AS400, and Select Configure Price Quote (SCPQ) tools
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