Veterinary Client Service Representative

Keystone Veterinary Emergency & Referral is looking for a part-time Client Service Representative to join our Emergency team as part of the Thrive Pet Healthcare community in Havertown, PA.

You play a critical role in the client experience during some of their most emotional moments. As a Client Service Representative (CSR) in our emergency hospital, you serve as the primary point of contact for pet owners. You'll provide clear communication, compassion and calm guidance in a fast‑paced, high‑acuity environment. Your work includes triaging incoming calls, coordinating patient admissions and discharges, explaining the next steps in care, and supporting the medical team by ensuring accurate information flow from intake through discharge.

The success of your patients’ care matters to you, and your success matters to us.

• Minimum 2 years of experience in a Customer/Client Service role required
• Clinical Veterinary experience strongly preferred
• Superior communication skills
• Computer Literacy
• Possesses a positive work attitude
• Self‑motivated
• Excellent organizational skills

Here, you can grow your career as your best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

Thrive Pet Healthcare creates the future of pet well‑being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care.

Thrive invests in its people—through mentorship, leadership programs, continuing education, and well‑being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, Here Fur You  Helpline, online booking, and flexible financial options make accessing quality care simpler—to give families the peace of mind their pets deserve. Learn more at

We welcome you to join our story and join where #We Thrive Together .