Group Coordinator Lead - Customer Service Rep

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

Position:
Group Coordinator Lead
- Customer Service Representative

Shift: 1st shift

Hours:

8am-4pm

Days:
Monday-Friday

Pay: $19.45

Required Qualifications:

Minimum 6 months of CSR warehouse experience.

Preferred Qualifications:

Basic computer knowledge, Word, Excel, Warehouse Management Systems experience

Be part of the world's largest logistics company!

DHL Supply Chain has been certified as a Great Place to Work in the US and Canada! Our excellent benefits packages includes:

* Affordable medical, dental, and vision coverage available beginning on your 30th day

* PTO program for all associates, including paid holidays and vacation

* 401(k) with generous company match

* Tuition reimbursement program

* Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role

Purpose:

Responds to inquiries, processes orders, handles complaints, and processes returns in a prompt, courteous, and effective manner

Phone duties, freight claim reporting, and other clerical duties directed by Supv

Key Accountabilities:

* Track and trace shipments and provide data to internal and external parties as appropriate.

* Maintain customer records, including claims and returns, by updating account information.

* Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve problems; expediting correction or adjustment; following up to ensure resolution.

* Coordinate special customer requests with the transportation and operations departments, expediting orders as necessary.

* Coordinate customer profile information with carriers to ensure incident free delivery.

* Effectively interface with service providers in identifying, and resolving issues and concerns.

* Prepare product or service reports by collecting and analyzing customer information, follow up with other departments to ensure service standards are met.

* Responsible for the effective training of new customer service associates.

* Maintain a good working relationship with customer(s) by responding to all inquiries and complaints concerning shipments, inventory count requests, etc., in a courteous and efficient manner.

* Report customer feedback to management, including any signs of dissatisfaction.

* Act as a liaison between operations and the customer, in administration of accounts and between the office and customer regarding credit charges.

* Responsible for the reporting of KPI's as agreed upon to evaluate the effectiveness of both the operation and department.

* Oversee all paperwork associated with orders and maintain the corresponding files.

* Maintain a current procedure book for the customer service jobs and functions.

* Effectively correspond with customers as required.

* Prepare reports as required for task analysis as required.

Required

Education and Experience:

* 1-2 years related experience

* High School Diploma or Equivalent, preferred

Our Organization is an equal opportunity employer.

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