Sales Support Specialist; Temporary

Work with a leading company in the industry that creates life-changing products and solutions

A recognised industry expert, Keeler focuses on providing revolutionary eye care solutions, manufacturing all its instruments with optical precision, high quality illumination and ergonomic design.

Function:
Administration, Facilities & Secretarial

Job Type: Temporary

Role Type:
Full time

As a global market leader in the world of eyecare, Keeler’s dynamic business creates an exciting opportunity for career development. We are a vibrant, future‑facing organisation, with over a century of industry expertise. The highly‑trusted Keeler brand supports our consistent revenue growth. We actively foster a diverse, inclusive work environment and continuously seek to drive sustainability across our organisation.

• Serve as the primary point of contact for customer service inquiries related to medical supply orders
• Resolve issues such as lost or delayed shipments, incorrect or damaged items, and missing products
• Prioritize urgent requests that may affect patient care
• Coordinate with logistics, purchasing, QA, and sales team to expedite resolutions
• Provide proactive communication updates to customers and internal teams
• Ability to multitask in a fast‑paced sales environment

• Document and manage customer complaints in accordance with regulatory procedures
• Maintain accurate records in CRM or quality systems
• Escalate product quality concerns or regulatory issues appropriately
• Identify trends and support continuous improvement initiatives
• Support product recalls or urgent communications when needed
• Partner with warehouse and supply chain teams to resolve fulfillment issues
• Assist sales team with non‑selling administrative tasks, which may include, but are not limited to:
  Tracking orders, product ETA’s and provide shipment updates
• Resolve post‑order issues and support customer communications
• Act as liaison between sales, operations, and customer service

• Customer service experience is preferred but not required
• Preferred 1 – 3 years of relevant work experience in: sales support, customer service, order management or similar
• HS Diploma or equivalent
• Familiarity with CRM systems a plus
• Strong communication, organisational, and problem‑solving skills

The Sales Support Specialist will report directly to the Internal Sales Manager. This is an hourly position with working hours varying between 8:30 AM‑5:00 PM, Monday through Friday. The position is based out of the Malvern, PA office with a hybrid working schedule.