Floating Weighmaster; Customer Service Representative

The Floating Weighmaster (Customer Service Representative) provides exceptional customer service while accurately weighing trucks, processing transactions, maintaining billing records, and supporting daily quarry operations. This role serves as a key liaison between customers and internal teams, ensuring efficient order processing, accurate documentation, and a positive customer experience across multiple regional locations.

• Operate scale to effectively weigh incoming/outgoing trucks in accordance with state laws and regulations.
• Produce accurate ticket data with regard to weights to service and bill customers, both commercial and private.
• Process payments and keep accurate inventory reports/billing records.
• Assist quarry superintendent with administrative functions.
• Develops and cultivates a solid working relationship with sales, operations, quality control, finance, and accounting in order to meet corporate goals and provide an industry best experience for our customers.
• Receives incoming calls and effectively addresses the call accordingly.
• Issues customer verbal quotes providing price and availability information.
• Converts customer request or quote into sales order.
• Research existing quotes and orders and assigns new request to proper quote or sales order when applicable.
• Travel to local regions
  - Bakersville, Tyrone, and Vintondale as needed.
• Represent NESL with the utmost professionalism.

• Previous weigh master, dispatch or customer service experience preferred
  - If you don't have a license, we will help you get one.
• Excellent customer service orientation.
• Ability to process payments efficiently and accurately.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Capable and willingness to travel to job sites within a defined geographic territory.
• Team Mindset
  - The NESL Way
• High School Graduate/GED.

• Competitive Benefit Package
  - Medical, Vision, Dental, 401k,Vacation,Life Insurance, etc.
• Winters Off (Certain Positions) – Due to the seasonality of our work, some positions enjoy winters off while still maintaining year-round benefits.
• Career Growth
  - Weprideourselves in developing coworkers and promoting from within.
• Stable Industry
  - Our materials are in high demand year over year.