Customer Loyalty Specialist

## Customer Loyalty Specialist Apply locations:
Warrendale, PAtime type:
Full time posted on:
Posted 3 Days Agojob requisition :
R-2426
** What's in it for you:
*** Attractive compensation and benefits package including medical, dental, vision, 401k and more, effective immediately upon hire.
* Hours of Operation:  + Open Monday – Friday 8am – 8pm  + Closed on Saturdays and Sundays and all major holidays
* Generous paid time off (PTO)
* Complimentary access to our on-site gym
** What you'll be doing:
*** Engage with customers who are considering cancellation to retain their accounts through tailored solutions.
* Demonstrate the ability to quickly craft and present compelling offers that meet individual customer needs.
* Reaffirm the value of Guardian services through consultative conversations.
* Resolve customer issues efficiently and follow up to ensure complete satisfaction.
* Handle escalated concerns with empathy and professionalism.
* Assist customers in relocating their Guardian services with ease and professionalism.
* Promote upgrades, additional products, and enhanced service options for existing customers.
* Recommend solutions that align with customer needs and company offerings.
* Proactively reach out to customers to strengthen relationships and improve retention.
** What you'll need:
*** Proven problem-solving and negotiation skills.
* Ability to assess customer needs and recommend relevant products and services.
* Strong customer service orientation with excellent verbal and written communication skills.
* Self-motivated, organized, and capable of managing multiple tasks in a fast-paced environment.
* Knowledge of sales tactics is a plus.
* Preferred 1 year experience in customer service, retention, or inside sales.

For immediate consideration, all qualified candidates should apply now!

Guardian Protection is an Equal Opportunity Employer.
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