Field Service Representative - Specialty Ops

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration.

Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Summary

Commissioning FSR of the Services Technical Operations team with focus on effective commissioning of complex services projects, project closure, plant optimization implementation, customer support and customer issue resolution. This role will be responsible for providing world class support to the ES Services & install base customers. The Commissioning FSR is accountable for managing customer issues to closure through both on site & remote access with the customers.

Responsibilities include implementation of all necessary EHS, design standards, procedures, governance, and processes required to represent the company as a customer facing Subject Matter Expert (SME). This is a highly networked role that requires an ability to work under pressure, make operational decisions under challenging deadlines. It will require strong people management and technical skills.

• Project commissioning planning and leadership, and on‑site execution of commissioning plans, troubleshooting and close out.
• Assist customers with requirements (space, labor requirements, tools, disposal of test water, etc.) to support commissioning activities, operational/startup, recommended spares, and training for operating and maintenance practices.
• Feedback and contribute to product and system design improvements to design and development functions and management team. Fostering an environment of continuous improvement.
• Organize and drive feedback to engineering and product management for sustained product and project delivery improvement.

• Ensure that Services Water Treatment Projects are safely and successfully commissioned for custom bridge projects and extended scope projects from construction to commissioning and during operations.
• Responsible for resolving systemic issues and leading the necessary experts to a resolution.
• Use their knowledge, and their observations of events at customers sites to formulate a plan to resolve the customer issues.
• Implement plant optimization techniques.
• Implement PLC/HMI/Controls optimization process for effective post commissioning project closures.
• Training/Mentoring in house and in field of company staff or partners for site visits, commissioning activities and troubleshooting that is specific to Veolia products & their operations, this includes knowledge about the product but also process and typical equipment and associated controls.
• Managing customer expectations and ensuring that the highest standards are maintained by Veoliaemployees at every site.
• Communicate with fellow services, product team members, engineering, process & controls groups to ensure issues are recorded and understood to allow uninterrupted customer service.

• Ability to work in a fast paced environment and operate independently to deliver business results.
• Clear and concise communication skills.
• Drive a winning mentality and culture.
• Knowledge of Veolia Water Technologies & Solutions products, solutions, and applications.
• Excellent computer skills (i.e., Excel, Word and PowerPoint).
• Relevant field experience working on the Veolia WTS products.
• Background in Root Cause Analysis (RCA) tools.
• Focus on customer relationships (both external and internal customers). Understands balance between customer and Veolia teams.
• Working knowledge and experience with industrial networking and fieldbus’s.
• Mathematical skills, including math operations in all units of measure, using whole numbers, fractions, decimals, ratio…