Technical Expert II; York, Pennsylvania;

Position: Technical Expert II (York, Pennsylvania (US))
About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 22,000 employees, sales of € 5,2 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Voith Hydro is hiring for:

Technical Expert II

York, P/a

Summary - The incumbent in this role is responsible for service support and execution of standalone digital and automation projects in North America. This role is responsible for successfully executing standalone digital and automation service projects. Technical expert, digital & automation is tasked with working with customers to provide services and commissioning of projects on time as well as to generate opportunities to grow the Voith Service Business in North America.

This role also works with key local stake holders to provide best in class service experience to the Voith customer base.

Responsibilities
- * Support strategy for sales growth in region/country

* Conduct customer visits as needed to generate growth

* Support sales and marketing of new services and products

* Grow customer relationships.

* Preparing/updating designs for customer projects

* Contributing to the Engineering team's objectives for Process Improvement and Standardization

* Participating in proposals (OTO) to prepare preliminary design proposals.

* Operating CAD/CAE equipment to complete work assignments.

* Searches for and identifies OEM drawings in the archive and customer supplied drawing files.

* Using SAP to create BoMs (Bill of Materials) best suited for the manufacturing, sourcing, logistics and installation strategy.

* Participating in design reviews.

* Preparing design changes and processing change notifications.

* Supporting the disposition of non-conforming materials, machined/fabricated components and assemblies, and installed/tested assemblies as to adequacy for use.

* Understanding and following design schedules for project assignments.

* Keeping supervisors abreast of progress on assigned work (milestones reached, workload, challenges, and delays).

* Engaging vendors, manufacturing personnel, and field service personnel in defining manufacturing, installation, design solutions that reduce cost and risk.

* Supporting the quality department with continuous improvement and problem solving activities.

* Assisting Test Engineers during start-up and commissioning. Evaluating test results and checking on guaranteed values.

* Preparing and completing technical data reports/forms when needed.

* Communicating with customers regarding their engineering design-related questions and concerns.

* Developing (with Sales and Key Account Management), supporting, and executing specific sales plans for identified growth accounts / positions.

* Providing value to customers by working to identify specific needs and applying products as possible to address the need and leverage ongoing business. Prepares product / application proposals.

* Presenting new products, technologies or concepts to sales, service, and customers.

* Perform System engineering for standalone and digital service projects.

* Perform detailed engineering for standalone and digital service projects.

* Perform field service on sites to perform commissioning of service projects.

* Manage on site resource and contractor supplier scheduling.

* Responsible for project profitability

* Working with customers to obtain necessary machine information for application development.

* Providing product training and supporting technical service

* Assisting with trial planning, customer proposals, trial evaluation and Continuous Improvement estimation and documentation.

Qualifications
- * Bachelor's degree in Engineering or a related experience

* Minimum of 10 years' experience in similar role

* Specific focus on governor HPU experience including new and legacy governor systems

* Self-starting individual who can communicate with a wide variety of resources, both internally and externally

* Experience and technical…