Auto Collector

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day.

The Auto Collector is responsible for conducting collection functions to reduce overall delinquency and prevent losses. Auto Collectors will work to proactively reduce delinquency in the auto loan portfolio in accordance with the Credit Union’s policies and procedures while maintaining compliance with all state and federal collection laws and regulations.

This position performs outreach to members with delinquent auto loans, as well as activities that support repossession and liquidation of vehicle‑secured assets, including but not limited to assigning units for repossession, monitoring active repossession assignments, processing redemption and liquidation of repossessed assets, and handling and processing of CPI and/or other auto‑related insurance claims.

• Member Contacts: Handles incoming member contacts (calls, emails, etc.) and makes outbound calls; prepares necessary paperwork for collateral repossession and processes vehicle redemptions and accounts for charge‑offs.
• Delinquency Management: Manages delinquent accounts according to Collection Policy and Procedures; analyzes and maintains past‑due auto loans to prevent further delinquency; researches and analyzes accounts using collections software and other sources; counsels members on reduced and deferred payments.
• Legal Compliance and
  
  Risk Management:
  
  Ensures compliance with relevant laws and regulations and manages risks within assigned responsibilities.
• Vendor Interaction: Ensures satisfactory work production with third‑party vendors.
• Training and Development: Assists in training new staff.
• Other duties as assigned.

Monday‑Friday 10am to 6pm. Onsite one day a week.

High School (Required) Any equivalent combination of experience and education.