Unit Director-Nurse Triage Corporate Call Center

UPMC is hiring a Unit Director for our Nurse Triage Call Center! This is a full time position, working on site at our Lemoyne office with a Monday thru Friday schedule, and a rotating weekend/holiday/on call commitment.

The Unit Director maintains 24-hour accountability for leading and managing their assigned area in order to ensure an outstanding experience for patients and employees by continuously improving the quality of patient care, creating a healthy workplace for staff, and overseeing clinical, and administrative/business functions. The Unit Director is responsible for collaborating with medical staff to monitor patient outcomes and setting clinical quality priorities, supporting shared governance through a unit-based professional practice council and using staff feedback to implement professional and patient safety improvements, and developing a best practice climate for the growth and development of students as well as all unit employees.

The Unit Director has responsibility for the oversight of selection and hiring of staff, department orientation, and fostering a culture of continuous performance management. This includes completing and delivering employee evaluations, managing daily unit and employee performance, as well as the department budget.

• Collaborates with medical staff to monitor patient outcomes; set clinical quality priorities, recommend and implement professional improvements and initiatives and implement unit based patient safety initiatives. Monitors dashboard indicators and quality in unit/department to meet organizational goals and develops action plans to address specific concerns and improve quality. Utilizes research and evidence-based practice to support improvement in clinical care. Shares learning from improvements with other units and/or spreads across the business unit or system.
  
  Analyzes nurse and patient satisfaction outcome data and develops action plan to address as needed. Supports and encourages involvement of staff nurses in the development and implementation of evidence based practice and quality improvement initiatives.
• Develops and maintains productive working relationships internally and externally by building teams and relationships through mentoring and modeling uplifting and positive communication. Resolves and manages conflict effectively and in a timely manner. Extends trust by acknowledging the contributions of others; listens first, creates transparency in communications, confronts reality, and clarifies expectations. Cares for patients and self by planning a department work schedule in collaboration with team members that supports safety, appropriate worked hours, and a healthy lifestyle.
  
  Conveys information and ideas clearly through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Coaches staff on cultural diversity and addresses workplace horizontal violence and impairment. Creates an environment which recognizes and values differences in staff, physicians, patients, and communities.
• Demonstrates the ability to create a shared vision applies critical thinking skills and utilizes financial and quality data and conceptual knowledge in the development of the department vision and operational plan. Involves staff and key stakeholders in the development of a vision for the unit/ department within a shared governance model of practice. Orchestrates complex change and acknowledges the psychological transition on self and others.
  
  Involves stakeholders and experts in planning, designing, and redesigning change. Uses appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one/s own behavior to accommodate tasks, situations and individual involved. Supports staff during times of difficult transitions. Demonstrates ability to influence the external environment through participation in professional and advocacy organizations.
• Establishes a culture of caring by promoting decisions that are patient centered and within the framework of Relationship Based Care, using the nursing process that meets the clinical, psychological and spiritual needs of the patient, family and staff. Ensures that nurses practice in accordance with established Clinical Standards of Performance as defined by organization, system, professional and regulatory organizations. Applies national best practices and uses evidence based practice to build a culture of excellence in patient care.
  
  Promotes interdisciplinary partnership and consultation of hospital staff and health care team through participation in committees and related activities to ensure appropriate care and services for patients and families. Sets clinical, financial, and human resources priorities for improvement in concert with organizational goals. Demonstrates sound fiscal responsibility in the development and management of the department budget and holds staff accountable for the…