Milieu Management Assistant

** Full-time, Days*
* ** 12 hour shifts with weekend rotation & holidays*
* ** 72 hrs/2 weeks*
* ** General Summary*
* Provides a safe, secure and therapeutic environment for, and responds to the needs of patients, employees, visitors and other customers of the Adult Inpatient Psychiatric Unit.

** Duties and Responsibilities*
* *
* Essential Functions:

*
* + Responds to emergency situations such as accidents, injuries, violent behavior or outbursts and safety hazards. Provides assistance, summons proper authorities and polices area to maintain order, safety and to protect patients, employees and visitors.

+ Participants in restraint of psychiatric patients under the supervision of a Registered Nurse (RN) or physician. Responds to inquiries for advice or assistance from employees, students, visitors and other customers.

+ Manages behavioral crises including 1:1 observation, redirection, physical restraint and team crisis interventions.

+ Monitors conduct of patients and visitors on the unit;
Reports problems to the RN in charge.

+ Participates in room and safety checks on every shift under the supervision of an RN.

+ Assists with milieu management.

+ Awareness of behavioral management plans for acute patients in cooperation with treatment team recommendations.

+ Provides one-on-one intervention with patients who have a high risk for violence.

+ Reports safety and/or fire hazards or security violations.

+ Coordinates with outside law enforcement agencies and the legal system as necessary.

+ May assist in securing patient valuables or lost and found articles. Assists in maintaining logs of items received.

+ Employs all necessary equipment to include Personal Protective Equipment (PPE) during situations that are deemed unsafe and during interactions with precaution patients.

** Common Expectations:*
* + Demonstrates leadership through collaboration with other team members, maintaining positive solution-focused communication, taking initiative, leading by example, demonstrating open and consistent communication, understanding of diagnosis and clinical interventions, and investing in the development of growth of staff and the program.

+ Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

+ Maintains proficiency in de-escalation principals;
Establishes and maintains positive therapeutic relationships with patients.

+ Demonstrates commitment to patients, visitors and other staff by complying with all applicable safety regulations, identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety, and participating in safety education programs and root cause analyses as required.

+ Maintains established policies and procedures, objectives, quality assessment and safety standards. Attends scheduled meetings as required.

+ Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops;
Demonstrates knowledge of the patient population.

+ Assists with care and maintenance of department equipment and supplies.

** Qualifications*
* *
* Minimum Education:

*
* + High School Diploma or GED Required

*
* Work Experience:

*
* + Less than 1 year Relevant experience. Required

+ Behavioral, criminal justice, mental health, or social sciences experience. Preferred

** Licenses:*
* + Basic Life Support Upon Hire Required

** Courses and Training:*
* + Milieu management/de-escalation training. within 60 days Required

** Knowledge, Skills, and Abilities:*
* + Strong interpersonal and communications skills.

+ Excellent human relations and oral/written communication skills.

** Benefits Offered:*
* + Comprehensive health benefits

+ Flexible spending and health savings accounts

+ Retirement savings plan

+ Paid time off (PTO)

+ Short-term disability

+ Education assistance

+ Financial education and support, including Daily Pay

+ Wellness and Wellbeing programs

+ Caregiver support via Wellthy

+ Childcare referral service via Wellthy

Well Span Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation.

With a team 23,000 strong, Well Span experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

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