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Wireless Operations Engineer
Job in
York, York County, Pennsylvania, 17404, USA
Listed on 2026-02-12
Listing for:
Dexian
Full Time
position Listed on 2026-02-12
Job specializations:
-
IT/Tech
IT Support, Systems Engineer, Technical Support
Job Description & How to Apply Below
Overview
This is a 100% hands-on operations role, focused on resolving complex network and device issues escalated beyond L1-L3 support and working closely with MNO vendors.
Responsibilities- Triage and resolve escalated customer issues (SMS, provisioning, SIM/eSIM, device compatibility)
- Analyze device logs, network KPIs, and perform root cause analysis
- Collaborate with MNO/MVNE/OEM partners for issue resolution
- Own ticketing, reporting, and documentation (Jira/Service Now)
- Support solution design and new device onboarding for MVNO services
- 10-15 years of telecom experience
- Strong understanding of iOS, Android, provisioning, and wireless networks
- MVNO experience preferred
- Experience with ticketing systems and reporting
- Operations-focused; not customer-facing
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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