Sr. Technical Client Support Specialist

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on client satisfaction and operational efficiency
• Work with cutting‑edge technology and innovative solutions
• Flexibility to work unsociable hours, including weekends, as needed

• Provide high‑quality technical support services to ensure client satisfaction
• Act as the escalation contact for client issues and diagnose system/software problems
• Maintain a log of client calls and follow up after issues are resolved
• Conduct research on client issues and create reports identifying incidents and root causes
• Manage the setup and configuration of backup and replacement PCs for clients

• 3‑5 years of client support related experience
• Proven experience in system/software support, including troubleshooting and diagnosing issues
• Knowledge/experience in operating system functionality (Linux, Unix, networking, QNX)
• Excellent oral and written communication skills
• Ability to travel approximately 10% domestically, with potential for international travel

• Associate’s or Bachelor’s degree in a technology‑related field
• Knowledge of electrical/mechanical system functionality
• Bilingual English/Spanish

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