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IT Support Engineer; Level 1
Job in
York, York County, Pennsylvania, 17404, USA
Listed on 2026-06-06
Listing for:
EDI Staffing
Contract
position Listed on 2026-06-06
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
IT Support Engineer (Level 1/2)
Role Purpose
Provide Level 1 end-user support and Level 2 infrastructure and device management support to maintain secure, reliable, and efficient IT operations across the Microsoft technology environment.
User Support (L1)
- Serve as the first point of contact for IT support requests received through tickets, email, and phone.
- Troubleshoot Microsoft 365, Outlook, Teams, One Drive, VPN, and end-user devices.
- Log, triage, resolve, and escalate support tickets in accordance with service processes.
- Manage Microsoft Intune and mobile device management policies for device provisioning, configuration, and compliance.
- Apply multifactor authentication policies and identity security controls to protect user access.
- Administer One Drive, including synchronization, access management, and data protection.
- Monitor servers, virtual machines, and network infrastructure to support system availability and performance.
- Administer Active Directory and support user lifecycle activities, including onboarding and offboarding.
- Oversee patching and endpoint protection monitoring, including Microsoft Defender alert response.
- 3–5 years of experience in IT support spanning Level 1 and Level 2 responsibilities
- Strong hands-on experience with the following technologies:
- Microsoft Intune and mobile device management, including device enrollment and compliance policies
- Multifactor authentication and identity security using Microsoft Entra
- One Drive administration and troubleshooting
- Active Directory and the Microsoft 365 environment
- Working knowledge of networking fundamentals, including DHCP, Wi-Fi, and virtualization concepts
- Strong troubleshooting capability across end-user support, devices, and cloud services
- Security-focused approach to identity, device compliance, and endpoint protection
- Strong communication and collaboration skills when working with users and global IT teams
- Demonstrates ownership, accountability, and a service-oriented mindset in resolving support issues
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