Pre-Sales Solutions Manager

Role Overview

This is a hybrid pre‑sales and pilot success role that sits at the intersection of sales, product, and customer success. You will own the technical side of the sales cycle, designing and running demos, handling evaluation questions, and building the materials that help prospects make confident decisions. You will also take primary ownership of the pilot experience from onboarding through to conversion, defining success, tracking it, and removing blockers before they become problems.

• Pre‑Sales Support – Design and deliver tailored product demos, handle technical questions, maintain demo environments, contribute to business case and proposal responses, document prospect questions and objections.
• Pilot Customer Success – Own the end‑to‑end user/account experience during pilots, define metrics, proactively identify blockers, build relationships to support conversion, hand off customers to CS.
• Internal Collaboration & Process – Work with Sales, Product, and CS to share insights, build reusable materials, define & report on metrics, identify patterns, contribute to process improvement.

• 4+ years in a customer‑facing B2B SaaS role (customer success, sales support, implementation, or similar).
• Strong presentation and demo skills with ability to explain technical concepts to non‑technical audiences.
• Excellent written and verbal communication, organized and reliable, able to manage multiple pilots simultaneously.
• Curiosity about technology and how it solves real business problems.
• Self‑starter who operates with ambiguity and does not wait to be told what to do.
• Familiarity with CRM tools, especially Hub Spot, is an advantage.
• Experience in legaltech, professional services, or compliance‑sensitive industry is a genuine advantage.
• Comfortable working independently in a fully remote environment with high autonomy.
• Right to live and work in the USA.

• First 90 days: clear understanding of product and buyers, first solo demos, at least one active pilot owned end‑to‑end.
• First 6 months: structured pilot framework, measurable improvement in pilot‑to‑close conversion, strong cross‑functional relationships.
• First year: pre‑sales and pilot processes become a recognised part of the revenue engine, repeatable and scalable.

Remote‑first flexibility, work‑from‑home and learning budgets, private healthcare after probation and employee assistance program, real autonomy, direct influence, clear growth path, and a culture of ownership and empathy.

We are an equal opportunities employer.