Software Application Specialist | Prophet

Role Overview

As a Software Application Specialist, you will diagnose, troubleshoot, repair, and debug software and network systems. You will be responsible for documenting and escalating issues as necessary. We are seeking applicants with strong problem‑solving abilities, excellent communication skills, and a proactive approach to customer support.

Confer with customers via phone, email, or chat to diagnose and troubleshoot issues, repair and test solutions, and fully document and escalated cases if necessary. Troubleshoot client‑server software application issues involving Microsoft SQL, web servers, credit card payment terminals, network printers, and Android/iOS devices.

3+ years of applicable experience and demonstrated success/knowledge. Industry knowledge and experience. Excellent written and verbal communication skills for documentation and customer support duties, with the ability to communicate complex concepts to individuals with diverse levels of seniority and technical competence.

• 3+ years of applicable experience
• Industry knowledge and experience
• Excellent written and verbal communication skills
• Knowledge of application fundamentals and business processes
• Experience in a support environment with high ticket volume
• Ability to troubleshoot and resolve application issues

• Comprehensive health and wellness benefits
• Internal mobility opportunities
• Free Linked In Learning licenses
• Mentoring Program
• Education support
• Inclusive workplace
• Work-life balance
• Global mobility
• Equal opportunities and accommodations