IT End User Services Analyst
Job in
York, York County, Pennsylvania, 17404, USA
Listed on 2026-06-27
Listing for:
Vertiv
Full Time
position Listed on 2026-06-27
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Technical Support
Job Description & How to Apply Below
Role Overview
The IT End User Services Analyst provides foundational technical support to all users, assisting in analyzing and troubleshooting issues related to end-user computing digital assets. They work alongside the Platform Service Team to support corporate infrastructure and participate in various IT projects.
What You Will Do- Respond to service desk tickets
- Provide second-level user support for hardware and software issues
- Assist in hardware and software installation/configuration
- Perform miscellaneous job-related duties
The successful candidate will have a strong understanding of IT systems, excellent communication skills, and the ability to work in a fast-paced environment.
Requirements- A+ certificate or 1-2 years' experience in an end-user support environment
- 1-3 years of experience in MS Windows desktop operating system deployment
- Basic understanding of Software Distribution and Patch Management tools
- Experience with ITSM systems like Service Now
- Basic knowledge of network infrastructure and security principles
- Confidentiality on all user data and related information
- Opportunity to work on various IT projects
- Medium lifting (30 lbs. – 45 lbs.)
- Frequent standing, kneeling, crawling, stooping, bending, twisting, and climbing (stairs, ladders)
- Up to 10% travel
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