Technology Solutions Specialist

TSG - The Sheridan Group seeks a Technology Solutions Specialist to support strategic communications, public affairs, and advocacy campaigns. You will implement and maintain digital platforms, data tools, and workflow systems that power client programs-email, CRM, analytics, and web tools. Partnering with consultants, you will troubleshoot issues, optimize tools for campaigns, manage data quality, and document processes. This role is ideal for a tech-savvy problem solver interested in policy, politics, and media who enjoys hands-on collaboration in a fast-paced, boutique firm environment.

Responsibilities

• Configure and support digital platforms used for advocacy and communications campaigns.
• Maintain CRMs, email tools, and related systems, ensuring data accuracy and reliability.
• Monitor and troubleshoot technical issues across campaign technologies.
• Create basic dashboards and analytics reports for internal teams and clients.
• Support integrations between web, email, CRM, and analytics tools.
• Document systems, workflows, and best practices for internal users.
• Collaborate with consultants to translate campaign needs into technical solutions.
• Assist with user training and respond to day-to-day technical questions.

Required Skills

• Marketing automation platforms
• CRM administration
• Digital analytics and reporting
• Data management and hygiene
• Web and CMS tools
• Email campaign tools
• Basic scripting or SQL Technical troubleshooting
• Systems integration support
• Technical documentation