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Senior Director, CTSS Operations & Support Excellence

Job in York, York County, Pennsylvania, 17404, USA
Listing for: Cengage
Full Time position
Listed on 2026-02-14
Job specializations:
  • Management
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
A global education technology company is seeking a Sr Director for CTSS Operations, responsible for delivering exceptional customer support experiences. This role is focused on overseeing operational processes, driving data strategy, and leading high-performing teams. The ideal candidate should have over 10 years in customer support with strong leadership and data analysis skills. This position offers a competitive salary, bonus opportunities, and the chance to make a significant impact in a diverse and innovation-driven environment.
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Position Requirements
10+ Years work experience
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