Senior Manager - Eastern Field Service Branch
Listed on 2026-02-18
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Management
Operations Manager
Responsibilities / Tasks
Start strong – Medical, dental, and vision coverage begins on your first day
Recharge and refresh – Enjoy 12 paid holidays
, including a flexible floating holiday, and 136 hours of PTO to relax or exploreInvest in your future – A 7% 401(k) employer match helps grow your retirement savings faster
Keep learning – Take advantage of tuition reimbursement to further your education or skillset
Live well – Our wellness incentive program rewards healthy habits
Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance
Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses
GEA Group is searching for a Senior Manager of Field Service for our Eastern Region.
Responsibilities:
Responsible for sales budget and gross margin achievement.
Responsible for the management of field service technicians, coordination staff, and back-office support center personnel (i.e. troubleshooters, vibration analyst, and reliability specialist).
Evaluates field service reports and assures adequate completion, areas for correction, and selling opportunities.
Conduct customer visit to build customer relationship and provide insight on what services GEA can provide.
Participate in the preparation of annual service departmental budget and capital appropriation.
Apprises management of trends in equipment performance or reliability and solutions to warranty situations.
Reviews time sheets, service tickets, and expense reports prior to submission.
Manage schedule of service work.
Assists with budget forecasts and provides staffing recommendations, potential new business, and marketing services.
Assists in compressor research and development.
Assists customer/user in plant system problem solving.
Successfully meet key performance indicators.
Responsible for the adherence of all corporate guidelines and strategic initiatives.
Provides quotes for repair estimates for compressor repairs and rebuilds.
Interfaces with vendors, customers/users on situations requiring supervisory decision making.
Initiates and manages service orders and service agreements.
Provide training, coaching, development, and motivation.
Identify areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
Aids in the collection of delinquent accounts.
Reviews inspection reports and compressor modification sheets.
Assists in compressor research and development.
Assists customer/user in problem solving via phone conversations.
Develops and maintains pricing for standardized services offered by the company.
Develops and maintains a streamlined system for handling troubleshooting calls.
Manages and oversees all Chem-Skid start-ups (Domestic and International).
Administers service department policies and writes service bulletins for known service issues.
Works closely with warranty department to minimize warranty costs for “chem-skid” start-ups
Apprises management of trends in equipment performance or reliability and solutions to warranty situations.
Performs other duties as assigned
Your Profile / Qualifications
Requirements:
Bachelor’s degree in engineering or another technical related field
At least 3 years of experience in industrial refrigeration
At least 3 years of experience in sales and business development.
At least 5 years of business leadership experience.
Experience with remote field service management strongly considered.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent…
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