Chief of Staff

Position located at: 415 N. Zarfoss Drive, York, PA 17404 - or - 901 N. Cameron St. Harrisburg PA 17101 Salary Range: $125,000 - $145,000 position is critical in assisting the Susquehanna Regional Transportation Authority in meeting our mission of mobility. The impact of public transportation runs much deeper than a trip from point A to point

B. We are the means for which people have access to experiences that alter their lives in meaningful ways. Our culture of innovation and stewardship champions that mission. The position is responsible for organizing, driving and supporting Executive Leadership in Strategy. This leader is responsible for facilitating the Executive Director's vision and ensuring that any business activity the Executive Director wants done gets done.

This position will have an eye and ability to successfully drive projects forward, identify the bottlenecks or issues, providing the Executive Director with information on the opposing views or challenges and proposing resolutions that enable the project to proceed. Key/Reporting Relationship/Direct Reports:

This position reports to the Executive Director and serves as a member of the Executive Team. This position receives broad guidelines and sets priorities for self and staff. The Marketing Manager, rabbitCARES Administrator, and Office Manager report to this position.

Essential Duties and Responsibilities:

Achieves the Authority's mission by creating a culture of innovation and best practice in line with the Authority's Vision, Mission and Strategic Plan by identifying and championing strategic initiatives and opportunities. Partners with the Executive Director and helps to leverage their time by performing various duties based on the Authority's and their shifting and growing needs. Shapes the strategic direction of the organization by leading on behalf of, and in partnership with, the Leadership Team, the creation of and the annual refresh of the organizational strategy, in line with the Authority's vision and mission.

Ability to develop fluency around the most important issues to the Authority and connect back to how we operate in a strategic manner. Drives results by being in line with Executive Director on strategy initiatives, special projects and events that reinforce the Authority's vision and posture.

Builds strong alliances with external organizations, stakeholders and legislators to advocate and influence the direction of public policy on issues affecting sustainable mobility. Partner with other SRTA collaborators to support various "business units" of organization to promote strategy implementation and risk assessment planning.

Assists Executive Director to identify priorities, strategically align their time with those priorities, and revisit them regularly to assess progress. Prioritizes issues, engages appropriate resources, and ensures responses and follow-up actions are done as appropriate.

Contributes to organization's effectiveness by coordinating and working with executive and senior leadership team to ensure Executive Director's objectives are clear. Streamlines communication between Executive Director and internal departments and ensures communications are disseminated and timely. Monitors Key Performance Indicators and facilitates follow up. Prioritizes conflicting needs; handle matters expeditiously, proactively, and follows through to successful completion, often with deadline pressures.

Writes and reviews internal communications that are sent out under the Executive Director's name and collaborates with key internal stakeholders as appropriate on messaging content and tone.

Manages risk around confidential and strategic projects that are of time sensitive importance. Liaising directly with Legal, Human Resources and Executive Director or appropriate parties.

Identifies best practices and improves internal systems with an eye toward future needs and budget realities. Develops thought leadership around specific topics/emerging practice areas.

Leads a variety of long-term, cross-organizational projects through project management. Facilitates planning, alignment, execution and process development/improvement.

Combines the dynamic roles of strategic planning and innovation, as well as operational follow-through.

Identifies and nurtures talent across the organization and plays an active role in succession planning and people development initiatives. Builds a successful and healthy organization: review, design, and execute on improvements to organizational structure, find knowledge and skills gaps and help address them, design optimal workflows, and align internal processes. Contributes to the team by assisting in training employees. Will support the implementation, routine, and day-to-day functions of the SRTA Safety Management System (SMS) in accordance with the Agency Safety Plan (ASP).Ensures

a customer first focus by monitoring, coaching, supporting, motivating and developing team members to enable them to deliver to the best…