Manager Customer Service AHU

Join The Johnson Controls Team

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities.

We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What We Offer:

• Competitive salary and bonus
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care.
• On-the-job/cross-training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What You Will Do

Lead Customer Service operations for the North American Air-Handling Business, managing a team of 3 direct reports. Drive performance in order management, customer experience, and sales support while ensuring operational consistency and continuous improvement.

How You Will Do It

Team Leadership

• Lead, coach, and develop a team of customer service professionals
• Set goals, track KPIs, and drive accountability and performance

Order Management

• Oversee order entry and fulfillment across North America
• Ensure accuracy, timeliness, and alignment with service metrics
• Partner with manufacturing, logistics, and finance to resolve issues

Customer Experience

• Serve as escalation point for complex customer issues
• Drive customer satisfaction through proactive communication and resolution
• Implement best practices to improve responsiveness and service quality

Sales Support

• Partner with sales on reservations, leadtime management & pipeline support
• Leverage Salesforce and other tools to track activity and performance
• Support end-to-end transaction flow from quote to cash in partnership with finance

Process Improvement

• Identify and implement improvements to increase efficiency and consistency using the JCI Business System (Lean)
• Ensure compliance with company policies and North America requirements

What We Look For

Requirements:

• 7+ years of experience in customer service, inside sales, or operations
• Experience leading teams in a North America environment
• Salesforce proficiency preferred
• Strong communication, problem-solving, and organizational skills

Salary Range: $112,000 - $187,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role.

However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.