Xfinity Retail Sales Consultant

Job Summary

Compensation: $16.00/hour base plus $7.69 commission per hour (target). We are hiring a Retail Sales Associate to provide outstanding customer service and drive sales of Comcast Xfinity products.

• Engage customers with enthusiasm, demonstrating product features.
• Provide outstanding customer service for all interactions.
• Meet or exceed sales targets and enhance customer satisfaction.
• Help customers with account statements, bill payment, and general service requests.
• Act as a brand ambassador promoting Comcast/Xfinity products.
• Maintain detailed product knowledge, including competitive information.
• Adhere to retail operational policies and procedures, ensuring a professional store environment.
• Contribute to a fun and competitive environment.

• High School Diploma or equivalent.
• Ability to adjust to a flexible schedule, including evenings, weekends, and holidays.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25‑pound boxes and move around the store constantly.
• Strong communication, critical thinking, problem solving, customer focus, persuasion, professional integrity, resilience, self‑motivation, teamwork, technical knowledge, and workplace organization skills.

• Day‑One medical, dental, and vision coverage.
• Comcast X‑FINITY courtesy services in serviced areas.
• Discount tickets to Universal Resorts.
• Paid parental leave and tuition reimbursement up to $8,000 for full‑time employees.
• Paid time off and a 401(k) savings plan with up to 6% dollar‑to‑dollar matching.
• Additional benefits available upon hire.

• Use company operating principles to guide work.
• Own the customer experience, putting customers first and providing seamless digital options.
• Be an enthusiastic learner and advocate of Comcast technology, products, and services.
• Work collaboratively as part of a team, embracing new ideas.
• Participate in the Net Promoter System: attend huddles, make callbacks, and provide feedback to improve customer service.
• Drive results, support an inclusive culture, and act in the best interests of customers, investors, and the community.

Comcast is an equal opportunity employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. We consider all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base Pay: $16.00/hour. Total Target Compensation (Base Pay plus Targeted Commission): $23.69/hour.

High School Diploma / GED (Required).

Relevant experience: 2–5 years in customer service or sales preferred.