Field Technician III

Job Description:

Completes duties on all technician levels. Evaluates and provides feedback on any current and upcoming installations, as well as technicians performing all work. Provides on-site directive to team of installers while maintaining expected completion dates of projects and assisting on installs. Keeps up to date on emerging technology and assists with selection of new products and manufacturers. Ensures all work assignments are successfully implemented and maintained to company standards to include supporting sales, customer services, technical, equipment, training and orientation to meet or exceed standards and forecasts.

Scope of Work:

• Assists the Project and Installation Managers with scheduling of work activities and timely delivery of equipment
• Installs, programs, troubleshoots, and configures commercial electronic security systems including door access control, CCTV, intrusion detection, low voltage communication, signaling devices, etc.
• Reviews new installations to ensure the systems are functioning properly and satisfies local code requirements
• Demonstrates the company core values as a highly skilled leader on the technician team
• Leads multiple teams comprised of Field Technician I and II positions
• Manages multiple projects simultaneously within approved hours and margin tolerances
• Completes miscellaneous tasks as assigned by managers and/or supervisors
• Follows all OSHA standards

Requirements:

• Performs all Tech I and Tech II duties and responsibilities
• Ability to be on-call on a rotational basis
• Minimum 3-4 years of experience in the low-voltage security industry
• Possess the ability to develop and present information to team members and clients
• Possesses advanced troubleshooting skills and mechanical aptitude
• Must be detail-oriented and highly organized
• Delivers product training to end-users
• Strong proficiency in Microsoft Office products (Word, Excel, and Teams)
• Overnight travel may be required on an as-needed basis
• Must be able to work in various environmental conditions
• Must be able to lift 50 lbs.
• Must be able to work in confined spaces and on ladders and lifts at various heights
• Must possess a valid PA driver’s license
• Must be able to pass a drug and alcohol test

Leadership:

• Provides leadership and positive attitude for all Tech I and Tech II positions.
• Directs resources to technicians for any assistance needed during installation processes.
• Provides technicians expressive examples of proper work ethics, following company standards and expectations
• Becomes a champion for change and growth within the department and overall company
• Provides a voice for technicians towards company decisions, policies and administration

2 Krew provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.