Maintenance Technician

Founded in 1988, and headquartered in Toronto, Tricon is one of North America’s preeminent rental housing providers.

Tricon was one of the first movers to enter Toronto’s purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North America’s fastest growing city. Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units. At Tricon, we are reimagining rental living – Tricon properties are concentrated in prime downtown Toronto locations, and are defined by design excellence, signature resort-quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community.

To learn more, please visit:
Tricon Toronto.

Job Description

The Maintenance Technician is a professional with a practical mind and attention to detail. The Maintenance Technician is responsible for ensuring maintenance repairs are completed on a timely basis to ensure resident satisfaction and safety is in alignment with procedures and service level agreements.

• Customer Service – Act with integrity and demonstrate support for our core values;
  Maintain an overall focus on enhancing the resident experience;
  Provide timely written and verbal communication to residents on work order status;
  Demonstrate and maintain professional relationships with internal team members, direct reports, leadership, and vendors;
  Provide exceptional customer service when interacting with residents and vendors;
  Courteous and prompt communication with team members and management.
• Maintenance – Respond promptly and professionally to meet the 24-hour repair response standard;
  Perform general and specialized maintenance requests which can include but is not limited to the following: minor plumbing, electrical, HVAC, carpentry, and renovation (drywall, painting, flooring, and/or cabinetry) repairs;
  Perform daily mechanical, electrical, plumbing, and HVAC systems inspections and maintain accurate logs and escalated deficiencies;
  Assist with maintaining the monthly compliance checklist to ensure Rent Safe compliance standards are aligned;
  Assist with building common area daily walks and proactively address deficiencies to ensure safety, and overall condition of amenity spaces;
  Provide on-call support for after-hours site emergencies on a rotating schedule;
  Assist with escalating small projects to external vendors and oversee project progress, and track completion to ensure quality and timelines are met;
  Ensure proper workflow for all maintenance work orders are completed;
  Ensure compliance with Joint Health and Safety Committee (JHSC) protocols and participate in safety initiatives as required;
  Assist with maintaining supplies and equipment inventory;
  Utilize technology to accurately drive productivity and continuous improvement for maintenance service delivery;
  Complete maintenance logs and ensure accuracy and compliance to company policy;
  Other duties as required.
• Health & Safety – Ensure all vendors and contractors comply with the established health and safety legislation and policy, and immediately address any infractions, hazardous conditions, or damaged equipment;
  Follow prescribed Personal Protective Equipment (PPE), health and safety regulations and procedures in compliance with Ministry of Labour laws;
  Ensure compliance with all legislation, including but not limited to, the Residential Tenancies Act, Employment Standards Act, Fire Code, and Ontario’s Occupational Health and Safety Act.
• Administration and Reporting – Document and report all maintenance work order records electronically via Resident APP in a timely manner;
  Detail work completion or if outside contractor work is required to complete the maintenance work order;
  Assist with submitting maintenance-related purchase orders for parts, supplies, and services;
  Assist with open invoice reports for maintenance related items and services.

• Skilled in repair and maintenance of building systems, including, but not limited to minor plumbing, electrical, mechanical, HVAC and miscellaneous renovation…