Field Service Technician

Job Details

Job Location:

Dauphin
- Dauphin, PA 17018

Position Type:
Full Time Job Category:
Skilled Labor
- Trades

Repairs and maintains electric, diesel, and gasoline industrial trucks and/or construction equipment by performing the following duties.

• Reads work orders and observes and listens to trucks in operation to determine malfunctions and diagnose problems.
• Offers solutions to meet customer specifications and provides estimates when appropriate.
• Makes mechanical repairs to equipment after a complete inspection and analysis of breakdowns.
• Records a complete repair description on work orders, including the correct model and serial number of equipment and hour‑meter readings.
• Obtains signatures from customers and communicates with them regarding repair needs or completed work.
• Examines protective guards, loose bolts, and safety devices on trucks, making necessary adjustments.
• Lubricates moving parts and drives repaired trucks to verify conformance to specifications.
• Represents Equipment Depot to customers, maintaining a professional image and cleanliness of the van at all times.
• Tracks and schedules routine maintenance or other service-related issues with operations or the service manager.
• Works in a manner that protects customers, Equipment Depot, and the public.
• Returns paperwork to the field service coordinator daily; includes work orders, fuel receipts, and sublet invoices.
• Submits time cards by 9:00 a.m. daily; if dispatched from home, calls the service administrator by 9:00 a.m. with time information.

• SKILLS & ABILITIES
• Education:
  
  High School Graduate or General Education Degree (GED).
• Experience:
  
  One to three months of related experience and/or training, or a combination of education and experience.
• Computer
  
  Skills:
  
  Knowledge of internet software.
• Certificates & Licenses:
  Valid driver’s license and a clean driving record.
• Language:
  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; speak effectively before groups of customers or employees.
• Math:
  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent; draw and interpret bar graphs.
• Reasoning:
  Apply common sense to carry out instructions in written, oral, or diagram form; solve problems involving several concrete variables in standardized situations.

Work environments vary from office to job sites and industrial locations.

• Passion to Perform – We are passionate to perform and focus on concrete achievements.
• Trust to Act – We are empowered to act and act in a powerful way.
• Act Responsibly – We are responsible for our actions and the consequences they have for our stakeholders and our environment.
• Make it Fun! – We are serious about making work fun; it’s the way we do things.

• Medical, dental, and vision benefits.
• Paid Vacation, Sick Time, and Paid Holidays.
• Bonus opportunities.
• Flexible Spending and HSA Accounts.
• 401(k) with automatic company contribution and company match.
• Short‑term and long‑term disability insurance.
• Life, Dependent Life, and AD&D Insurance.
• Employee Assistance Program.
• Employee Discounts.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.