Resident​/Crisis Response Advocate

Summary:

Responsible for the operation of the YWCA York's Emergency Shelter facility when on duty. The work involves providing support and presenting options to residents and clients in a trauma-informed manner. Must be dedicated to the mission of YWCA York.

Starting Salary: $16.00/per hour

Essential Duties and Responsibilities:

• When on duty:
  Responsible for the security of the building, contents of the building, and the well-being of building occupants. Must hold scheduled fire evacuation drill monthly and orient new residents to evacuation procedures.
• Conduct intakes, answer the hotline, and perform hospital accompaniments as needed.
• Provide support services, information, and referrals. Oversee shelter clients and enforce the rules and regulations of YWCA York Emergency Shelter. Case reviews are held at every shift change.
• Participate in house meetings, staff meetings, and direct service meetings.
• Work with the Director of Residential Services, Residential Coordinator/Case Manager, and/or Residential Coordinator on menu planning, food shopping when necessary, and keeping a running inventory of food and household supplies.
• Required to lift or move materials of average weight.
• Keep shelter and all bedrooms clean and ready for clients.
• Keep up with laundry and making bundles, care bags, and laundry bags.
• Keep the kitchen and bathroom stocked.
• Keep store rooms neat and clean, and donations put away.
• Maintain the confidentiality of the agency's client materials and files.
• Other duties as required or assigned.

Education and Experience:

High School diploma or equivalency certificate.

Must complete PCAR/PCCD/PCADV advocate training within 90 days of employment.

Job Knowledge,

Skills and Abilities

:

Skill in the provision of services to victims of domestic violence in crisis; strong decision-making ability. Ability to supervise and work cooperatively with other staff members.

Competencies:

• Shows respect and sensitivity for cultural differences.
  
  - Treats people with respect;
  Works with integrity and ethically; upholds organizational values.
• Approaches others in a tactful manner;
  Reacts well under pressure;
  Treats others with respect and consideration regardless of their status or position.
• Observes safety and security procedures.
• Adapts to changes in the work environment.

Physical Requirements:

• Ability to lift, push, and/or pull up to 25 pounds.
• May require driving in inclement weather.
• Frequent sitting, standing, walking and typing.

Weekend 7:00 AM - 7:00 PM and 7:00 PM to 7:00 AM every Saturday and Sunday (ending 7:00 AM Monday), with every third weekend off.
Must be able to work on Holidays.